After payment, the order status is “processing”

  • tronictech

    (@tronictech)


    6 months ago

    Good day ,we have plugin WC Serial Numbers ver 1.7.3

    Sell and manage license keys/ serial numbers/ secret keys easily within your WooCommerce store.

    Version 1.7.3?

    PROBLEM: When customers pay for the order and the Payment is Complete the Plugin don’t update from “Proccesing” to “Complete” so that Customer get the email with the Serial Key.

    I want this process to be Automated , we did do settings ( Auto-complete orders ) = Active

    I see on this Support another Customer also had this problem, i now have to go and Manauly update every order to “Complete” status

    Please help me to test + how we can sort this..

    Gerrie +27 82 298 3217

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    We would like to inform you that our plugin delivers a key when the order is successfully completed. Our plugin checks the WooCommerce order status to determine this.

    The order status is set to “complete” when the payment is successfully processed. If the payment is completed and confirmed by the payment gateway, the order is marked as complete. If there is an issue with the payment gateway, the order will not be marked as complete, and our plugin will not deliver the keys. Additionally, we want to inform you that most payment gateways work fine, but a few others may have this issue.

    We are currently working on an update to remove this dependency on the payment gateway and WooCommerce order status. We hope to include this feature in a future release.

    If you have any questions, please do not hesitate to reach out to us.

    Thank you.

Viewing 1 replies (of 1 total)
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