After sign up, page hangs

  • Resolved louisbusby

    (@louisbusby)


    6 years ago

    Hi

    I’ve been using this plug in for a while, its great. Thanks!

    I recently changed where the website I run for a local charity is hosted and migrated the site using the 1 and 1 All in one migration tool.

    Everything with the sign up sheets has come across well, apart from when a sign up is made, the page hangs. The sign up is successful (the database updates) however, no confirmation message is shown after a successful sign up. If there is an error in the signup form details, the error message is shown. As far as I can tell, the network request for the POST request remains pending and eventually times out.

    Do you have any idea what could be causing this behaviour?

    Thanks in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author DBAR Productions

    (@dbar-productions)

    If the database is getting updated, and/or you are seeing error messages, then the POST was successful and the page has started to load. My plugin is getting that info from the POST data at the beginning of the WordPress page load.

    Best guess at this point is that you are getting some kind of fatal error in the background during the time that the plugin is trying to send emails through the WordPress email function. Are you getting any emails when signing up? If not, then that’s my guess. Maybe you had some SMTP plugin set up to connect to an SMTP account on your old server, but now that’s not there anymore since you switched servers, and it’s timing out while trying to connect to the old email server? My plugin is waiting for a response from the WordPress email function, and so that would prevent the page from loading if a response was never received.

    Also, edit your wp-config file and turn on debug and add the extra config options to send the debug data to the debug log instead of showing it on screen (you don’t want that data showing if your site is open to the public). Then, once you figure it out, disable debug again (should never be on for a live site, except when testing as needed).

    Plugin Author DBAR Productions

    (@dbar-productions)

    P.S. – You are posting this in the wrong support forum. You are asking about the Volunteer Sign Up Sheets, but you are posting for the Member Directory. They are different plugins, but the above applies to the Sign Up Sheets and NOT the Member Directory.

Viewing 2 replies - 1 through 2 (of 2 total)
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