After the last update i can’t choose the gallery that i would insert

Thank you for the screenshot, @omi54, that really helps! ?? There are a few steps you could take to find the source of the issue you’re seeing:

1) Easy test would be to open up your site in a different browser (i.e. if you’re using Chrome, try opening up your site in Firefox)
2) If that doesn’t help, this issue may be part of a plugin conflict. Try temporarily deactivating all plugins (except for NextGEN Gallery) > clear your browser cache and reload the page. Try adding the gallery to the page again and see if that helps. If it does, reactivate each plugin one at a time to locate the culprit. I’d start with reactivating a caching plugin first, if you have one installed.
3) If that doesn’t help, it may (but unlikely) be a conflict with your theme, in which case you can temporarily switch to a WordPress default theme just long enough to confirm if there is a conflict.

Keep me posted on your results. ??

– Becky

@omi54 – we did have one other user report this. He had the issue in Chrome, but not Safari. We didn’t get a chance to troubleshoot to find out way, but that might work.

I suspect it’s some kind of javascript error being generated by a plugin (ours or another) that’s breaking the javascript components of our insert gallery window.

If you’d like to troubleshoot a bit more….are you familiar with the javascript console? Just go into the menu of your browser and look for something like View > Developer > Javascipt console in Chrome or Develop > Show Javascript console in Safari.

When you open it, it will look like this:
https://monosnap.com/file/VngO8stfqQ6u3UwlHBPFOU8yJwkkUo

If you can find that and send a screenshot we may be able to identify what’s causing the error, it may help us see more exactly what the problem is.

@imagely and @edanzer

After i have close Chrome and restart the computer, the plugin seems to works fine and i can choose the gallery that i would insert! Thanks a lot for your help and assitance!

https://www.dropbox.com/s/xajohrvmxkr3cdy/Screenshot%202018-05-16%2021.21.19.png?dl=0

Best regards

Luca

Good to hear, @omi54 ?? I’ll mark this thread as resolved. If you come across this issue again, please let us know ??

Thanks!
– Becky

Yup, great to hear. Thanks!