After theme update:Error 500 when trying to access dashboard & site unresponsive

  • So this morning I logged onto the dashboard for my site and noticed several of my plugins required updating, including Elementor and Ocean WP among 3 others. One of the 2 mentioned (I cannot remember which one) seemed to update fine, with the others displaying a red error message. I closed the page and tried re-entering, but I cant even get onto the log-on to my dashboard. Earlier it displayed an error 500 message, but now it just comes up as a blank screen.

    My site appears to be working on desktop, but not anymore on mobile.

    So it seems the one plug-in that updated (either Elementor or Ocean WP) has corrupted my website? What can I do, I can’t even access the dashboard at this point?

    Thanks in advance,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moved to Fixing WordPress, this is not an Everything else WordPress topic.

    Have you tried asking in the Elementor or Ocean WP sub-forums?

    Thread Starter drealmuto

    (@drealmuto)

    Hello Jan,

    Thankyou for moving it to the relevant section! Yes, I have just posted in both, hopefully somebody can help.

    Thankyou.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.www.ads-software.com/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘After theme update:Error 500 when trying to access dashboard & site unresponsive’ is closed to new replies.