After update content diseappered

  • Resolved geza53

    (@geza53)


    11 months, 2 weeks ago

    Content made with Royal addon completely disappeared after update. 1 day working lost. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Don’t worry, we will check and analyze everything, and if the content is not yours to delete, it will be restored to its place. Everything will be fine, so no need to worry.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)
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