After update send html code (contact form 7)

This also happened on 3 of my other websites with your plugin installed.

**** update

I learned that after the update “text/html” was unchecked. After checking it I received my emails without the html codes in the body of my email.

• This reply was modified 3 years, 5 months ago by anonymized-12966443.

I’ve noticed this too in my WooCommerce emails.

Thanks for pointing out the fix! As the option was set to Auto (default), which might had not picked up the MIME from WooCommerce emails.

I too was getting this on WooCommerce emails and Visual Form Builder submissions. Fortunately the fix is rather quick.

I’m glad my post helps other people with the same problem, I am happy your issues are resolved too @solutioinc @daniel_richard ??

This isn’t just happening with CF7 or Woo, it’s nearly every WP form plugin that uses HTML to format it’s emails.

This new option of “Mime Type” is defaulting to Plain Text. Going into the Elastic Plugin setting and changing this setting to HTML fixes the issue.

Simple if you have 1 site, a much more complicated issue when you have 60. Serious oversight from the Elastic Email team, something like this should have been thoroughly tested and obviously was not. We suddenly had 40 pissed off customers who weren’t able to decipher their emailed leads, not a good look.

If the auto option is selected, headers are read and the message is sent according to this type. Extra options are for people who use plugins that don’t add headers. Sending everything as htm or plain text causes problems for other users. You can read more about headers in the email here.

@rafkwa so why are you doing a fix? (rhetorical question)
1.2.2 – Fix: Update MIME type after update

Thanks for the update though

Excuse my complete lack of technical knowledge but how do i resolve in layman’s terms my VFB form submission emails arriving in html, please?

Hello @ardeecee ,

If we correctly understand the intent of your question and you are using Visual Form Builder plugin, please:

1) Go to “General Settings”
2) Find “MIME type:” settings
3) Try to choose another option or just use “Auto (default)”

That should solve your problems. Good luck.

Elastic Email Team

Thank you for your swift response. I must be particularly dense as I have searched everywhere for “General Settings” and “MIME type” but cannot locate either. I know I”m stretching a friendship but can you please clarify for a 66 year old tech challenged guy where to precisely find them, please?

@ardeecee ,

Go into the Elastic Email Sender plugin (visible on the main WordPress menu, if installed) to see these general settings and MIME type.

Elastic Email Team