• Resolved nickk40

    (@nickk40)


    I updated from version 2.2.5 to 2.3.0 but now the +/- icon to expand / collapse is gone. Any idea what might be causing this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @nickk40,

    We wanted to let you know that we have made a change to improve your browsing experience. We have switched the icon source from Font Awesome to Fontello. It seems that your browser has stored the old version of the HTML and hasn’t updated it after the plugin update. To resolve this issue, we kindly ask you to clear your browser’s cache and perform a hard reload of the page. This should hopefully resolve the problem with the icons.

    If the issue persists, we request you share the page link with us. We will investigate and suggest the appropriate solution.

    Have a great day!

    Thread Starter nickk40

    (@nickk40)

    Thanks @pulak00, it didn’t solve it and I’ve filed a support request with the page link.

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @nickk40,

    We have checked the page link and it seems the Fontello CSS was not loaded on your website. We request you go to the plugin’s Advance Settings and enable the Fontello CSS. Check the screenshot for a better understanding.

    Hopefully, the issue will be fixed. We would appreciate it if you could share an update with us.

    Your understanding and cooperation would be highly appreciated.

    Have a great day!

    Thread Starter nickk40

    (@nickk40)

    Thanks Pulak, enabling the Fontello CSS indeed solved it!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi?@nickk40,

    It’s great to know that the issue has been fixed.

    If you are happy with the plugin and the support, we would appreciate it if you could spare a minute from your valuable time to share a review.

    You can share your experience here.

    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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