After update to 7.3.5 : no available payment methods which support subscriptions

  • Resolved thephrase

    (@thephrase)


    1 year, 7 months ago

    After updating from 7.3.4 to 7.3.5 (and I’m now on 7.3.7) on the ‘choose payment’ screen, instead of a choice for a bank, I see the message:
    “Sorry, it seems there are no available payment methods which support subscriptions. Please contact us if you require assistance or wish to make alternate arrangements.”

    This has occurred before for other sites, is what I found in the tickets. For example this one:
    https://www.ads-software.com/support/topic/no-payment-options-available-after-wc-update-an-mollie-update/page/2/

    So in ‘mollie-payments-for-woocommerce.php’ I added a priority 1 to the add_action in line 173:

    add_action('plugins_loaded', __NAMESPACE__ . '\\initialize', 1);

    But this did not help.
    I have deactivated every non-payment plugin and this also did not help.

    Could it be that with the new version I have some settings that are not working well anymore?

    This is on my staging site. I have set test-mode on and off, just to check. For production I am using 7.3.4 to avoid the problem.

    If you need anymore information, please let me know. I’m hoping this will get resolved, so I can upgrade production to new versions of the plugin.

    Thanks!
    René

    WooCommerce 7.5.1
    WooCommerce Payments 5.7.0
    WooCommerce Subscriptions 4.5.0
    Mollie Payments for WooCommerce 7.3.7

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @thephrase

    The problem you describe should be unrelated to the other thread as this was a plugin-specific compatibility issue that resulted in Mollie not fully initializing, meaning the payment methods did not appear in the WooCommerce Settings > Payments tab.

    But the behavior you reported could be caused by various things, such as an invalid plugin configuration. The plugin configuration usually should not change after an update, but can you please check that the Mollie SEPA Direct Debit gateway is enabled?

    If the gateway is enabled, I suggest sharing a copy of your WooCommerce system report with the Mollie Support Team to get further assistance.

    Thanks!

    Kind regards,
    Niklas

    Thread Starter thephrase

    (@thephrase)

    Yes, i checked, the mollie sea direct debit gateway is enabled.

    I have disabled it, saved, and reenabled it, just to be sure. But still no change.

    I will send a report to the support team.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Much appreciated! The Mollie Support Team will handle your request from here, so I’ll close this thread for now.
    But please let us know if there is anything else the community or we could help with.

    Thank you!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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