After updating, all images were deleted

Hi, @petruska1.

Please access Settings > Help > Support > data button. Click on that, copy and send me the data.

Thanks for the quick reply!

Version:Featured Image from URL:2.9.1;
Site:https://youchesstube.com;
Theme:Bimber (WooCommerce);
PHP:7.3.13;
WooCommerce:;
WordPress:5.3.2;
Pages:38;
Posts:30027;
Products:;
Images without Dimensions:9;
URLs with Metadata:4092;
URLs:4092;
php-curl:yes;
Plugins:
– AdAce (adace)
– Advance Search Form (advance-search-form)
– Akismet Anti-Spam (akismet)
– All-in-One WP Migration (all-in-one-wp-migration)
– Asset CleanUp Pro: Page Speed Booster (wp-asset-clean-up)
– Autoptimize (autoptimize)
– Blog2Social: Social Media Auto Post & Scheduler (blog2social)
– Categories Images (categories-images)
– Contact Form 7 (contact-form-7)
– Easy Social Share Buttons for WordPress (easy-social-share-buttons3)
– Easy Tab (easy-tab)
– Elfsight YouTube Gallery CC (elfsight-youtube-gallery-cc)
– Envato Market (envato-market)
– Facebook Comments Plugin (facebook-comments-plugin)
– Featured Image Admin Thumb (featured-image-admin-thumb-fiat)
– Featured Image from URL (featured-image-from-url)
– Feedzy RSS Feeds Lite (feedzy-rss-feeds)
– Feedzy RSS Feeds Premium (feedzy-rss-feeds)
– Flow-Flow (flow-flow)
– G1 Socials (g1_socials)
– MC4WP: Mailchimp for WordPress (mailchimp-for-wp)
– MediaAce (mace)
– Membership 2 (membership2)
– Newsomatic Automatic Post Generator (newsomatic-news-post-generator)
– Permalink Manager Pro (permalink-manager)
– Photomix (photomix)
– Really Simple SSL (really-simple-ssl)
– Really Simple SSL pro (really-simple-ssl-pro)
– Snax (snax)
– SSL Insecure Content Fixer (ssl-insecure-content-fixer)
– Thumbnail Cleaner (thumbnail-cleaner)
– UpdraftPlus – Backup/Restore (updraftplus)
– What’s Your Reaction? (wyr)
– Widget Logic (widget-logic)
– Wordfence Security (wordfence)
– WordPress Automatic Plugin (wp-automatic)
– WordPress Auto Spinner – Post Rewriter (wp-auto-spinner)
– WordPress Importer (wordpress-importer)
– WordPress Popular Posts (wordpress-popular-posts)
– WP-Optimize – Clean, Compress, Cache (wp-optimize)
– WPBakery Page Builder (js_composer)
– WPO Tweaks & Optimizations (wpo-tweaks)
– WP Reset (wp-reset)
– WP Rocket (rocket)
– WP Subtitle (wp-subtitle)
– Yoast SEO Premium (wordpress-seo)
– YouTube Hub (ccb-youtube);
Active Plugins:
– ad-ace
– akismet
– autoptimize
– blog2social
– categories-images
– ccb-youtube
– easy-social-share-buttons3
– easy-tab
– envato-market
– facebook-comments-plugin
– featured-image-admin-thumb-fiat
– featured-image-from-url
– g1-socials
– js_composer
– mailchimp-for-wp
– media-ace
– newsomatic-news-post-generator
– permalink-manager-pro
– photomix
– really-simple-ssl-pro
– really-simple-ssl
– snax
– ssl-insecure-content-fixer
– updraftplus
– whats-your-reaction
– widget-logic
– wordfence
– wordpress-importer
– wordpress-popular-posts
– wordpress-seo-premium
– wp-asset-clean-up-pro
– wp-automatic
– wp-optimize
– wp-rocket
– wpo-tweaks;
fifu_auto_alt:toggleon;
fifu_class:toggleoff;
fifu_clean_dimensions_all:toggleoff;
fifu_column_height:64;
fifu_content:toggleon;
fifu_content_page:toggleon;
fifu_css:;
fifu_data_clean:toggleoff;
fifu_default_url:;
fifu_dynamic_alt:toggleoff;
fifu_enable_default_url:toggleoff;
fifu_fake:toggleon;
fifu_get_first:toggleoff;
fifu_grid_category:toggleoff;
fifu_hide_cpt:toggleoff;
fifu_hide_page:toggleoff;
fifu_hide_post:toggleoff;
fifu_image_height_arch:;
fifu_image_height_cart:;
fifu_image_height_ctgr:;
fifu_image_height_home:;
fifu_image_height_page:;
fifu_image_height_post:;
fifu_image_height_prod:;
fifu_image_height_shop:;
fifu_image_width_arch:;
fifu_image_width_cart:;
fifu_image_width_ctgr:;
fifu_image_width_home:;
fifu_image_width_page:;
fifu_image_width_post:;
fifu_image_width_prod:;
fifu_image_width_shop:;
fifu_jquery:toggleoff;
fifu_lazy:toggleoff;
fifu_media_library:toggleoff;
fifu_original:toggleoff;
fifu_ovw_first:toggleoff;
fifu_pop_first:toggleoff;
fifu_query_strings:toggleoff;
fifu_save_dimensions:toggleon;
fifu_save_dimensions_all:toggleoff;
fifu_save_dimensions_redirect:toggleoff;
fifu_social:toggleon;
fifu_spinner_db:100;
fifu_spinner_nth:1;
fifu_wc_lbox:toggleon;
fifu_wc_zoom:toggleon;
REST Routes:
– https://youchesstube.com/wp-json/:PHP;
– https://youchesstube.com/wp-json/:JS

Please try to install temporarily another theme. Let me know if your images are back.

I think I have a solution:

Access Bimber > Additional CSS and paste it:

.g1-frame-inner{
    height:auto;
}

Let me know if that solves your issue.

• This reply was modified 4 years, 9 months ago by Marcel.

With that CSS code it works perfect! You have a fantastic plugin. Thank you very much for your quick help.

Glad to hear it, @petruska1.

Normally I would fix the plugin but that problem only happens on Bimber. Indeed some themes are more flexible to work with external images than others.

In the next version, 2.9.2, you will see the solution we have discussed here on FIFU Settings > Troubleshooting.

If you don’t have other issues, please consider giving this plugin a nice rating. Thanks!

Hi @marceljm

I’m having a similar problem. It started happening some updates ago. Featured Image from URL > Settings > Metadata > Clean Metadata, then enable Image Metadata corrects the problem.

But it seems to be reoccurring after updates. Any advice?

Hi, @heisenberg41.

Please access Settings > Help > Support > data button. Click on that, copy and send me the data.

Version:Featured Image from URL:2.9.2;
Site:https://www.ethosregen.com;
Theme:Inception Websites Child Theme;
PHP:7.3.14;
WooCommerce:;
WordPress:5.3.2;
Pages:60;
Posts:43;
Products:;
Images without Dimensions:;
URLs with Metadata:0;
URLs:44;
php-curl:yes;
Plugins:
– Accessibility by UserWay (userway-accessibility-widget)
– Akismet Anti-Spam (akismet)
– Beaver Builder Plugin (Agency Version) (fl-builder)
– Beaver Themer (bb-theme-builder)
– Better Search Replace Pro (better-search-replace)
– Customizer Export/Import (customizer-export-import)
– Disable Comments (disable-comments)
– Featured Image from URL (featured-image-from-url)
– Gravity Forms (gravityforms)
– Imagify (imagify)
– iThemes Security Pro (it-l10n-ithemes-security-pro)
– LiteSpeed Cache (litespeed-cache)
– MainWP Child (mainwp-child)
– Page Builder Cloud (page_builder_cloud)
– PowerPack for Beaver Builder (bb-powerpack)
– Redirection (redirection)
– Remove Yoast SEO Comments (rysc)
– Scriptless Social Sharing (scriptless-social-sharing)
– Ultimate Addons for Beaver Builder (uabb)
– Wonder Carousel Pro (wonderplugin-carousel)
– WordPress Importer (wordpress-importer)
– WP Mail SMTP (wp-mail-smtp)
– Yoast SEO (wordpress-seo);
Active Plugins:
– gravityforms
– akismet
– bb-plugin
– bb-theme-builder
– bb-ultimate-addon
– bbpowerpack
– customizer-export-import
– disable-comments
– featured-image-from-url
– imagify
– ithemes-security-pro
– litespeed-cache
– mainwp-child
– redirection
– remove-yoast-seo-comments
– scriptless-social-sharing
– userway-accessibility-widget
– wonderplugin-carousel
– wordpress-importer
– wordpress-seo
– wp-mail-smtp;
fifu_auto_alt:toggleon;
fifu_class:toggleoff;
fifu_clean_dimensions_all:toggleoff;
fifu_column_height:64;
fifu_content:toggleoff;
fifu_content_page:toggleoff;
fifu_css:toggleoff;
fifu_data_clean:toggleoff;
fifu_default_url:;
fifu_dynamic_alt:toggleoff;
fifu_enable_default_url:toggleoff;
fifu_fake:toggleoff;
fifu_get_first:toggleoff;
fifu_grid_category:toggleoff;
fifu_hide_cpt:toggleoff;
fifu_hide_page:toggleoff;
fifu_hide_post:toggleoff;
fifu_image_height_arch:;
fifu_image_height_cart:;
fifu_image_height_ctgr:;
fifu_image_height_home:;
fifu_image_height_page:;
fifu_image_height_post:;
fifu_image_height_prod:;
fifu_image_height_shop:;
fifu_image_width_arch:;
fifu_image_width_cart:;
fifu_image_width_ctgr:;
fifu_image_width_home:;
fifu_image_width_page:;
fifu_image_width_post:;
fifu_image_width_prod:;
fifu_image_width_shop:;
fifu_jquery:toggleoff;
fifu_lazy:toggleoff;
fifu_media_library:toggleoff;
fifu_original:toggleoff;
fifu_ovw_first:toggleoff;
fifu_pop_first:toggleoff;
fifu_query_strings:toggleoff;
fifu_save_dimensions:toggleoff;
fifu_save_dimensions_all:toggleoff;
fifu_save_dimensions_redirect:toggleoff;
fifu_social:toggleoff;
fifu_spinner_db:100;
fifu_spinner_nth:1;
fifu_wc_lbox:toggleon;
fifu_wc_zoom:toggleon;
REST Routes:
– https://www.ethosregen.com/wp-json/:PHP;
– https://www.ethosregen.com/wp-json/:JS

Just enable Settings > Metadata > Image Metadata.

And keep it enabled, @heisenberg41.

@marceljm – Here is one where it is enabled and still having the problem.

Version:Featured Image from URL:2.9.2;
Site:https://www.drdiehlchiropractic.com;
Theme:Inception Websites Child Theme;
PHP:7.3.14;
WooCommerce:;
WordPress:5.3.2;
Pages:33;
Posts:32;
Products:;
Images without Dimensions:;
URLs with Metadata:0;
URLs:32;
php-curl:yes;
Plugins:
– Accessibility by UserWay (userway-accessibility-widget)
– Akismet Anti-Spam (akismet)
– Beaver Builder Plugin (Agency Version) (fl-builder)
– Beaver Themer (bb-theme-builder)
– Better Search Replace Pro (better-search-replace)
– Customizer Export/Import (customizer-export-import)
– Disable Comments (disable-comments)
– Featured Image from URL (featured-image-from-url)
– Gravity Forms (gravityforms)
– Imagify (imagify)
– iThemes Security Pro (it-l10n-ithemes-security-pro)
– LiteSpeed Cache (litespeed-cache)
– MainWP Child (mainwp-child)
– Page Builder Cloud (page_builder_cloud)
– PowerPack for Beaver Builder (bb-powerpack)
– Remove Yoast SEO Comments (rysc)
– Scriptless Social Sharing (scriptless-social-sharing)
– Ultimate Addons for Beaver Builder (uabb)
– WP Mail SMTP (wp-mail-smtp)
– Yoast SEO (wordpress-seo);
Active Plugins:
– gravityforms
– akismet
– bb-plugin
– bb-theme-builder
– bb-ultimate-addon
– bbpowerpack
– customizer-export-import
– disable-comments
– featured-image-from-url
– imagify
– ithemes-security-pro
– litespeed-cache
– mainwp-child
– remove-yoast-seo-comments
– scriptless-social-sharing
– userway-accessibility-widget
– wordpress-seo
– wp-mail-smtp;
fifu_auto_alt:toggleon;
fifu_class:toggleoff;
fifu_clean_dimensions_all:toggleoff;
fifu_column_height:64;
fifu_content:toggleoff;
fifu_content_page:toggleoff;
fifu_css:toggleoff;
fifu_data_clean:toggleoff;
fifu_default_url:;
fifu_dynamic_alt:toggleoff;
fifu_enable_default_url:toggleoff;
fifu_fake:toggleon;
fifu_get_first:toggleoff;
fifu_grid_category:toggleoff;
fifu_hide_cpt:toggleoff;
fifu_hide_page:toggleoff;
fifu_hide_post:toggleoff;
fifu_image_height_arch:;
fifu_image_height_cart:;
fifu_image_height_ctgr:;
fifu_image_height_home:;
fifu_image_height_page:;
fifu_image_height_post:;
fifu_image_height_prod:;
fifu_image_height_shop:;
fifu_image_width_arch:;
fifu_image_width_cart:;
fifu_image_width_ctgr:;
fifu_image_width_home:;
fifu_image_width_page:;
fifu_image_width_post:;
fifu_image_width_prod:;
fifu_image_width_shop:;
fifu_jquery:toggleoff;
fifu_lazy:toggleoff;
fifu_media_library:toggleoff;
fifu_original:toggleoff;
fifu_ovw_first:toggleoff;
fifu_pop_first:toggleoff;
fifu_query_strings:toggleoff;
fifu_save_dimensions:toggleoff;
fifu_save_dimensions_all:toggleoff;
fifu_save_dimensions_redirect:toggleoff;
fifu_social:toggleoff;
fifu_spinner_db:100;
fifu_spinner_nth:1;
fifu_wc_lbox:toggleon;
fifu_wc_zoom:toggleon;
REST Routes:
– https://www.drdiehlchiropractic.com/wp-json/:PHP;
– https://www.drdiehlchiropractic.com/wp-json/:JS

Some questions:
1) How are you creating your posts?
2) How are you setting the image URLs?

And another:

Version:Featured Image from URL:2.9.2;
Site:https://www.krisschiro.com;
Theme:Inception Websites Child Theme;
PHP:7.3.14;
WooCommerce:;
WordPress:5.3.2;
Pages:114;
Posts:56;
Products:;
Images without Dimensions:;
URLs with Metadata:33;
URLs:33;
php-curl:yes;
Plugins:
– Accessibility by UserWay (userway-accessibility-widget)
– Akismet Anti-Spam (akismet)
– Beaver Builder Plugin (Agency Version) (fl-builder)
– Beaver Themer (bb-theme-builder)
– Better Search Replace Pro (better-search-replace)
– Customizer Export/Import (customizer-export-import)
– Disable Comments (disable-comments)
– Featured Image from URL (featured-image-from-url)
– Gravity Forms (gravityforms)
– Gravity Forms Twilio Add-On (gravityformstwilio)
– Gravity Forms Webhooks Add-On (gravityformswebhooks)
– Imagify (imagify)
– iThemes Security Pro (it-l10n-ithemes-security-pro)
– LiteSpeed Cache (litespeed-cache)
– MainWP Child (mainwp-child)
– Page Builder Cloud (page_builder_cloud)
– PowerPack for Beaver Builder (bb-powerpack)
– Redirection (redirection)
– Scriptless Social Sharing (scriptless-social-sharing)
– Ultimate Addons for Beaver Builder (uabb)
– Wonder Carousel (wonderplugin-carousel)
– WordPress Importer (wordpress-importer)
– Yoast SEO (wordpress-seo);
Active Plugins:
– gravityforms
– akismet
– bb-plugin
– bb-theme-builder
– bb-ultimate-addon
– bbpowerpack
– customizer-export-import
– disable-comments
– featured-image-from-url
– gravityformstwilio
– gravityformswebhooks
– imagify
– ithemes-security-pro
– litespeed-cache
– mainwp-child
– redirection
– scriptless-social-sharing
– userway-accessibility-widget
– wonderplugin-carousel
– wordpress-importer
– wordpress-seo;
fifu_auto_alt:toggleon;
fifu_class:toggleoff;
fifu_clean_dimensions_all:toggleoff;
fifu_column_height:64;
fifu_content:toggleoff;
fifu_content_page:toggleoff;
fifu_css:toggleoff;
fifu_data_clean:toggleoff;
fifu_default_url:;
fifu_dynamic_alt:toggleoff;
fifu_enable_default_url:toggleoff;
fifu_fake:toggleon;
fifu_get_first:toggleoff;
fifu_grid_category:toggleoff;
fifu_hide_cpt:toggleoff;
fifu_hide_page:toggleoff;
fifu_hide_post:toggleoff;
fifu_image_height_arch:;
fifu_image_height_cart:;
fifu_image_height_ctgr:;
fifu_image_height_home:;
fifu_image_height_page:;
fifu_image_height_post:;
fifu_image_height_prod:;
fifu_image_height_shop:;
fifu_image_width_arch:;
fifu_image_width_cart:;
fifu_image_width_ctgr:;
fifu_image_width_home:;
fifu_image_width_page:;
fifu_image_width_post:;
fifu_image_width_prod:;
fifu_image_width_shop:;
fifu_jquery:toggleoff;
fifu_lazy:toggleoff;
fifu_media_library:toggleoff;
fifu_original:toggleoff;
fifu_ovw_first:toggleoff;
fifu_pop_first:toggleoff;
fifu_query_strings:toggleoff;
fifu_save_dimensions:toggleoff;
fifu_save_dimensions_all:toggleoff;
fifu_save_dimensions_redirect:toggleoff;
fifu_social:toggleoff;
fifu_spinner_db:100;
fifu_spinner_nth:1;
fifu_wc_lbox:toggleon;
fifu_wc_zoom:toggleon;
REST Routes:
– https://www.krisschiro.com/wp-json/:PHP;
– https://www.krisschiro.com/wp-json/:JS

1) The posts are created and scheduled in WordPress. We use beaver builder. Let me know if you need additional details there.

2) We are using the FIFU field on the Post > Edit screen.

I’m not seeing images missing here:
https://www.krisschiro.com/