• Resolved Nitin Kanish

    (@harsh19mishra)


    At Analytics -> Revenue you get an overview. I then set the date setting to ‘Year to date’ and here you can see that the turnover in March is indeed back.

    After updating the Tax rates the VAT(Tax) data missing from Historical data

    When I click on ‘Taxes’ I see that there are no VAT figures from 15 February to 31 May. In the graph you can also see the entire blue line (this year) of VAT at 0 euros per day during this period

    URL: Revenue ? Analytics ? WooCommerce ? example.com — WooCommerce

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @harsh19mishra,

    Can you please try to update the analytics data by heading toAnalytics > Settings, and scroll down to Import Historical Data. More information here:

    https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data

    If the taxes are still not showing in analytics report, can you find an order from this period and confirm that taxes were applied?

    Best,

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    I have already tried this option but still not working for me. Related to taxes in order, yes the tax data is in the order but not on Analytics report.

    Hello,

    After updating the Tax rates the VAT(Tax) data missing from Historical data

    Can you please give us more details on how you updated tax rates? Did you delete existing rates and added new rates?

    Another thing you can try is to check for a theme/plugin conflict. You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Yes, I have deleted the old tax rate.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @harsh19mishra,

    Thanks for confirming. Can you please try to do a conflict test?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check if the analytics show the taxes between February and May
    • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

      You can find a more detailed explanation on how to do a conflict test here.

      Let us know how it goes.
      Best,

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Thanks, @csnlima
    I will try to set up the website local and try to do a conflict test with the theme and plugin. After this I will come back to you.

    Hi @harsh19mishra

    That sounds like a plan, please keep us informed.

    Cheers.

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Hello Team,

    Still not get success on showing tax data in revenue.

    Thanks,
    Nitin

    Hi @harsh19mishra

    For us to take a closer look, please provide the following information:

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thank you.

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Hello @ihereira !!

    Thanks for your quick response.

    == Share a copy of any fatal error log (I will let you know if I found any error there)

    Regards !!

    Here is the Site system report below ========================

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://develop.greencreatives.nl/robotmaaier
    Site address (URL): https://develop.greencreatives.nl/robotmaaier
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: ? 5.9.3 - There is a newer version of WordPress available (6.0)
    WP Multisite: ?
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 20000
    cURL Version: 7.74.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.35-38-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
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    Database Data Size: 137.42MB
    Database Index Size: 77.81MB
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    wp_posts: Data: 2.52MB + Index: 0.66MB + Engine InnoDB
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    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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    wp_wc_customer_lookup: Data: 0.34MB + Index: 0.22MB + Engine InnoDB
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    wp_wc_order_stats: Data: 0.42MB + Index: 0.33MB + Engine InnoDB
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    wp_wffilemods: Data: 6.31MB + Index: 0.88MB + Engine MyISAM
    wp_wfhits: Data: 0.14MB + Index: 0.02MB + Engine MyISAM
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    wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wss_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 281
    nav_menu_item: 29
    page: 11
    post: 3
    product: 15
    product_variation: 31
    revision: 44
    shop_coupon: 10
    shop_order: 3946
    shop_order_refund: 20
    slide: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (38) ###
    
    Increase Maximum Upload File Size: by Imagify – 2.0.4
    BackupBuddy: by iThemes – 8.2.2.0
    Better Search Replace: by Delicious Brains – 1.3.4
    Caldera Forms: by Caldera Forms – 1.9.6
    Classic Editor: by WordPress Contributors – 1.6.2
    Code Snippets: by Code Snippets Pro – 2.14.3
    Fusion Builder: by ThemeFusion – 2.2.2
    Fusion Core: by ThemeFusion – 4.2.2
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Join.chat: by Creame – 4.3.2
    Mollie Payments for WooCommerce: by Mollie – 7.0.2
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.1
    Postcode Checkout - Postcode NL integration for WooCommerce: by Postcode Checkout – 2.0.2
    Really Simple SSL: by Really Simple Plugins – 5.3.0
    Redirection: by John Godley – 5.2.3
    Trustpilot-reviews: by Trustpilot – 2.5.901
    User Role Editor: by Vladimir Garagulya – 4.61.2
    WooCommerce: by Automattic – 6.3.1 (update to version 6.5.1 is available)
    Yoast SEO: by Team Yoast – 18.3
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.9.5
    BuddyPress Multilingual: by OnTheGoSystems – 1.7.0
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
    Gravity Forms Multilingual: by OnTheGoSystems – 1.6.3
    MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
    Ninja Forms Multilingual: by OnTheGoSystems – 0.2.0
    WPForms Multilingual: by OnTheGoSystems – 0.2.0
    NS Cloner - Site Copier: by Never Settle – 4.1.9.3
    Multiple Domain Mapping on single site: by Matthias Wagner - FALKEmedia – 1.0.5
    Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.1.3
    Akismet Anti-Spam: by Automattic – 4.2.2
    All-in-One WP Migration: by ServMask – 7.56
    All-in-One WP Migration Multisite Extension: by ServMask – 3.88
    TranslatePress - Multilingual: by Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu
    Cristophor Hurduban – 2.2.2
    
    WP File Manager: by mndpsingh287 – 7.1.4
    Stock Sync for WooCommerce: by Lauri Karisola / WP Trio – 2.2.0
    
    ### Inactive Plugins (22) ###
    
    Adminimize: by Frank Bültge – 1.11.7
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
    Jetpack: by Automattic – 10.7
    OTGS Installer: by OnTheGoSystems – 3.0.0
    SSL Fixer: by Stalwart Fox – 0.3
    Toolset Types: by OnTheGoSystems – 3.4.15
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.6
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.23
    Woo Custom Stock Status: by Softound Solutions – 1.3.0
    Wordfence Security: by Wordfence – 7.5.8
    WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.8
    WP Encryption - One Click SSL & Force HTTPS: by Go Web Smarty – 5.7.11
    WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.4
    WP Migrate Lite: by Delicious Brains – 2.3.1
    WPML All Import: by OnTheGoSystems – 2.3.0
    WPML Media: by OnTheGoSystems – 2.7.0
    WPML Multilingual CMS: by OnTheGoSystems – 4.5.5
    WPML SEO: by OnTheGoSystems – 2.0.1
    WPML String Translation: by OnTheGoSystems – 3.2.1
    WPML Translation Management: by OnTheGoSystems – 2.10.8
    WP Rocket: by WP Media – 3.5.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Local by Flywheel Live Link Helper: by Flywheel – 1.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /robotmaaiermessen/
    Cart: #7 - /winkelmand/
    Checkout: #8 - /checkout/
    My account: #9 - /mijn-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Avada
    Version: 6.2.2
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
    Avada/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    Outdated Templates: ?
    					
    					
    Learn how to update
    
    ### Action Scheduler ###
    
    Canceled: 996
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    Complete: 652
    Oldest: 2022-05-30 08:06:14 +0000
    Newest: 2022-05-31 08:26:58 +0000
    
    Pending: 3
    Oldest: 2022-06-08 09:46:23 +0000
    Newest: 2022-06-09 10:15:11 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-09 13:03:35 +02:00
    
    • This reply was modified 2 years, 5 months ago by Nitin Kanish.

    Hi @harsh19mishra

    Thanks for sharing the System Status Report.

    There are a few discrepancies in the site software that need to be corrected. These, may or may not be affecting the missing data, though.

    Upon checking your system status it appears that you’re not running the latest WordPress version and this can cause trouble. Be sure to update WordPress to its latest version. Here’s a helpful guide: https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph

    Be sure to update your WooCommerce version as well, the current one is not up to date. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/

    Besides WooCommerce you should also update the WooCommerce Database to match the core version. You can do it from WooCommerce > Status > Tools > Update database. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    Before doing that make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.

    Also, your theme overrides many WooCommerce templates and some overrides are outdated. Please refer to our documentation on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

    After completing these, if the issue still persists, please open a thread in our dedicated forum that supports the WooCommerce Shipping & Tax extension, as that is the plugin you are using for the taxes. You can submit your request here: https://www.ads-software.com/support/plugin/woocommerce-services/

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Hello,
    We have done with all mentioned things but still facing the issue. VAT is not displaying even though we have created a new project on our local server. please let us know if sales data and everything is showing up on the Analytics chart, and why only VATS are not displaying.

    Seeking your kind help or response quickly on this.

    Warm Regards !!

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    Hello Team,

    We have to get rid of this if we change the order date of the product then it displays the stats on the analytics > taxes graph. But now we just want to update the product data in bulk.

    We just need to update the order date in bulk so please let us know how to do that in bulk.

    Warm regards.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    I see that you have opened a new support topic in the WooCommerce Shipping & Tax forum as requested.

    Please make sure to also post a link to this topic there, so that the team there knows the troubleshooting that’s already been made.

    Thanks!

    Thread Starter Nitin Kanish

    (@harsh19mishra)

    I have update all the orders one by one and issue is resolved for me. The other things are not work for me.

    Thanks for your support.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘After updating the Tax rates the VAT(Tax) data missing from Historical data’ is closed to new replies.