After updating to Event Tickets 5.16.0 my site broke with an error

  • Resolved hackrepair

    (@hackrepair)


    3 weeks, 1 day ago

    Immediately after updating my site when down with error below:

    Fatal error: Uncaught TEC\Common\StellarWP\DB\Database\Exceptions\DatabaseQueryException: Database Query in /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php:296 Stack trace: #0 /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php(84): TEC\Common\StellarWP\DB\DB::runQueryWithErrorChecking(Object(Closure)) #1 /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Tables/Contracts/Table.php(504): TEC\Common\StellarWP\DB\DB::delta(‘\n\t\t\tCREATE TABL…’) #2 /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Builder.php(277): TEC\Common\StellarWP\Schema\Tables\Contracts\Table->update() #3 /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Register.php(138): TEC\Common in /home/MYSITE/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php on line 296

    Removed plugin and attempted reinstall, but same error.

    Yes, I’m running Event Tickets Plus Version 6.1.0

    Thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gustavo Bordoni

    (@bordoni)

    Hi @hackrepair,

    There is a piece of information on your Log that is missing that would help us immensely, the ending of this particular method call here:

    TEC\Common\StellarWP\DB\DB::delta(‘\n\t\t\tCREATE TABL…

    There were a couple of servers and more restrictive Database configurations that were getting errors upon registration of the new Tables we have on the plugin.

    If you have access to your server configuration, in the PHP.ini the following would give us all the data:

    xdebug.var_display_max_data=-1

    In any case our engineering team is looking at the problem, and we will have a fix for this problem ASAP.

    Best Regards,

    Plugin Support tristan083

    (@tristan083)

    Hi @bexzswjtev ,

    Thank you for your message.

    The team has released Event Tickets v5.16.0.1 that aimed to address the issue raised on this support thread (see Event Tickets 5.16.0.1 release notes).

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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