Fail to delete the plugin

  • Resolved yeungmanlung

    (@yeungmanlung)


    1 month, 1 week ago

    Our institution tried to delete the plugin on a multisite but it got stuck in the web UI, showing “deleting…” forever. I want to know an alternative to delete the plugin. I want a completely removal, including removing all the tables created from the database.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hello @yeungmanlung, to manually remove the plugin, you can do the following:

    • delete the /path/to/wordpress/wp-content/plugins/matomo folder from your server
    • then for each MySQL database in your multisite install, drop every table that starts with wp_matomo_

    For a multisite install, there will be a lot of WordPress databases to go through (one per site). If you are able, you may want to write a script to do this.

    If you are not able to do the above, then we’d need to figure out why it’s hanging in the UI and fix that problem.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Realized the above answer is incorrect:

    • there should be one database
    • tables for the main sites will be prefixed as wp_matomo_*, for other sites, the tables will be wp_N_matomo_*, where N is the number

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Marking as resolved due to a lack of response.

Viewing 3 replies - 1 through 3 (of 3 total)
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