After upgraded the PHP version, the builder is not functioning properly

Hi Akish

Thanks for getting in touch. If the issue is PHP related you’ll find related line items in your debug.log file. Please find our guide on how to setup debugging and debug logging here. Let us know if you find anything related to SiteOrigin in your log file and we’ll go from there. Alternatively, please let us know the error specifics and we’ll try help from there.

Hi, Thanks for the quick response, I have enabled the log, but I didn’t found any errors related to the plugin.

• This reply was modified 6 months, 3 weeks ago by ashishdolphin.

Thanks for the feedback. Please let us know the specifics of the issues you’ve encountered and we’ll try to assist from there.

You can see from my screenshot that elements have changed after the plugin update, causing the images to appear broken and with an unstructured format. You can view the screenshots here: https://prnt.sc/tFnpZKbaY4XB | https://prnt.sc/9WHu28k5eZKS.

• This reply was modified 6 months, 3 weeks ago by ashishdolphin.

The image tags are missing the image URL. I’m not sure what would cause that. What do you see when opening the Image Widget? Are you able to reselect the image?

I can select the image again, but I can’t do it for all pages since everything is messed up with the updated plugin.

If you suspect the issue was caused by a Page Builder update you can use WP Rollback or download the previous version’s ZIP file from https://www.ads-software.com/plugins/siteorigin-panels/advanced/ to confirm.

I have already tried to revert back to the older version, but the issue still persists with the site. This issue occurred after updating the PHP version, which messed up the design and structure without updating the plugin. Initially, I thought that the issue occurred in the older version, which is why I updated the plugin.

Thanks for the details. PHP notices, warnings, and errors typically log to the debug file, often due to deprecated functions or missing functions in older PHP versions. Have there been any recent actions like server migration or database search-and-replace operations? If you suspect the PHP version is the issue, you can test this by reverting to the previous PHP version, which should resolve the issue. Additionally, you can verify this by adding a SiteOrigin Image Widget with an image, then upgrading the PHP version to see if the issue reoccurs in the widget.

Thanks! I’ve reverted everything back now. Can you please advise on how I can globally change the site URL set with the builder from https://example.com to https://beta.example.com?
Note: I’ve updated the site URLs in the database using a query, but some buttons still contain older URLs because they were set by the builder. Can you please guide me on how to change the URLs globally?

You’re welcome; I’m glad to hear you’ve made progress. Page Builder uses data serialization; any search and replace method that supports data serialization is suitable. https://www.ads-software.com/plugins/better-search-replace/ is one option.

I’m aware of the suggested plugin and have already attempted it, but it didn’t modify the URLs as needed. I hope you understand my concern—I prefer not to export the page layout and manually alter the URLs in the JSON builder file due to the large number of pages on the site. Could you please recommend an alternative approach? https://prnt.sc/Z-l_MAsntP6U

Page Builder data is serialised in the database; that’s where the issue is if you’ve made find/replace operations using a method that doesn’t support serialisation.

A fork of Velvet Blues is another option https://www.ads-software.com/plugins/update-urls/.

• This reply was modified 6 months, 3 weeks ago by Andrew Misplon.