Afterpay – Woocommerce Issue: Order not showing customer information.

  • Resolved lalarnz

    (@lalarnz)


    5 years, 8 months ago

    Transactions has been approved but its not showing customer information in woocommerce https://www.screencast.com/t/edczXd02Or

    I checked the logs and see this:

    03-26-2019 @ 19:21:02 – New Afterpay Quote generated with ID:55374 and permalink:”<oursite>/?afterpay_quote=afterpay-order-10″
    03-26-2019 @ 19:21:02 – POST https://api.afterpay.com/v1/orders
    03-26-2019 @ 19:21:02 – WP_Post #55374 given Afterpay Order token: 8i2d6soefetsb2hsfa3cu3634u95dfshkapev2sg885jb2n58kf4
    03-26-2019 @ 19:21:02 – process_payment(55374)
    03-26-2019 @ 19:21:28 – Afterpay Quote #55374 confirmed by Consumer.
    03-26-2019 @ 19:21:28 – POST https://api.afterpay.com/v1/payments/capture
    03-26-2019 @ 19:21:31 – PAYMENT APPROVED (Afterpay Order ID: 69719546)
    03-26-2019 @ 19:21:42 – Afterpay Quote #55374 confirmed by Consumer.
    03-26-2019 @ 19:21:42 – POST https://api.afterpay.com/v1/payments/capture
    03-26-2019 @ 19:21:49 – PAYMENT APPROVED (Afterpay Order ID: 69719546)
    03-26-2019 @ 19:26:18 – Firing cron by schedule…

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Afterpay

    (@afterpayit)

    Hi lalarnz,

    Thank you for your message. This item is being handled as part of a separate support thread.

    A preliminary investigation has highlighted several points of interest:

    1. The outcome described appears to affect only orders where the customer checked out as a guest.
    2. This behaviour is not limited to Afterpay; other payment gateways are also affected.
    3. The instance of WooCommerce in question appears to be heavily customised, with a number of third-party plugins

    There is an item currently open that produces a similar outcome, which may or may not be related. This is caused by the presence of unusual characters in the customer’s shipping or billing address information. A resolution for this challenge has been developed, but has not yet been approved for public distribution.

    If you would like to request early access to a copy of this beta version (2.0.4.2) please submit a request to the team in response to the other support thread. The team can then contact you directly with further assistance if necessary.

    Thank you.

Viewing 1 replies (of 1 total)
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