AIO not letting me post

Hey @findingconnecticut,

Thanks for reaching out, and I sincerely apologize for the issue you’re facing with the critical error while opening the editor screen. I’m committed to helping you fix this issue.

Could you please share some more details along with your website’s URL and screenshot or a screen recording of the issue so I can start my investigation?

You may use a tool like Snipboard (https://snipboard.io/) or Loom (https://www.loom.com/screen-recorder) to create & share the screenshots/screen recordings.

Please also confirm which Editor or Page Builder you’re using on your website.

Additionally, would you be able to provide me with the WordPress debug log file so I can investigate further?

You can get this log file by following these steps:

1. Connect to your web server using FTP. We have an article on how to use FTP here – https://aioseo.com/docs/how-to-ftp-to-your-web-server/
2. Edit the wp-config.php file.
3. Near the bottom of the file, you’ll see the following:

define(‘WP_DEBUG’, false);

4. Change that line to these three lines:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

5. Reproduce the critical error on your site so an error is logged.
6. Using FTP on your web server, navigate to the /wp-content directory and look for the debug.log file.
7. Download that file to your local computer.

Please send that debug log file to me so that I can look into this issue.

We have an article with these steps that includes screenshots here –

https://aioseo.com/docs/how-to-enable-debugging-in-wordpress/

You can also email us the debug log file at [email protected].

I’m really looking forward to helping you.

Thanks!

1. the website is findingconnecticut.com

2. I am using the basic wordpress editor

3. FTP = I use fatcow/blue host and copied and pasted your message to them and they told me what needed to be changed was changed on their end. I don’t know if you need proof of this. If you need anymore info about then this let me know and i will see what i can do to get it. They are not the easiest people to get info from.

Hey @findingconnecticut,

Thanks for sharing the details!

As requested in my previous reply, we would also need the error logs in order to understand the source of the Critical Error you’re getting on your webiste.

Could you please reach out to us via our?Basic Question form?so we can troubleshoot this issue more closely for you?

We’re really looking forward to helping you.

Thanks!

Hi Prabhat, I just sent a message.