AIOSEO Details not loading next to products

  • Resolved countrystyle1

    (@countrystyle1)


    8 months, 1 week ago

    Good morning,

    It suddenly stopped working this morning, it’s giving a js error:

    options:1

       Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    load-details-column/:1

       Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    links.cMjoa9mX.js:5 Uncaught (in promise) Error: Internal Server Error
    at k. (links.cMjoa9mX.js:5:19511)
    at e.emit (links.cMjoa9mX.js:5:4951)
    at XMLHttpRequest. (links.cMjoa9mX.js:6:1613)

    when clicking the links it gives: 

    m._isResponseOK(S) || (T = new Error(S.statusText || S.text || "Unsuccessful HTTP response"))

    The on product page AIOSEO is still working fine it’s just the details one in the list that keeps spinning.

    Could I get some assistance with this?

    Kind Regards, Anja

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MM Aurangajeb

    (@aurangajeb)

    Hi @countrystyle1 ,

    Thanks for reaching out!

    Would you be able to check for any plugin conflicts by following these steps:

    1. Clear all caching and deactivate any caching or performance plugins. This also includes server caching such as Varnish and CDNs such as Cloudflare. You’ll need to clear your caches after any changes you make in the steps below.
    2. Now deactivate and reactivate All in One SEO and see if this resolves the problem.
    3. Next, temporarily deactivate all plugins except All in One SEO. If the problem goes away, then you know it was caused by one of the plugins you deactivated. Reactivate each plugin one at a time until the problem reoccurs. This identifies which plugin is causing the issue.
    4. However, if the problem doesn’t go away after temporarily deactivating all plugins, then it might have something to do with your theme. Switch to the default WordPress theme (such as Twenty Twenty-Three). If the problem goes away, then you know it was caused by your theme.

    Alternatively, you can use the Health Check & Troubleshooting plugin (https://www.ads-software.com/plugins/health-check/) to debug possible conflicts by following these steps:

    1. Go to?Plugins > Add New?and install and activate the?Health Check & Troubleshooting plugin.
    2. Go to?Plugins > Installed?Plugins and click on?Troubleshoot?below the All in One SEO plugin.
    3. This will temporarily disable all the plugins and switch to a default theme only for your user ID without impacting what your visitors see.
    4. Check to see if you’re able to reproduce the problem.
    5. Once you’re done troubleshooting, deactivate and delete the Health Check & Troubleshooting plugin.

    Please let me know what you find!

    Plugin Support MM Aurangajeb

    (@aurangajeb)

    Hi @countrystyle1,

    We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘AIOSEO Details not loading next to products’ is closed to new replies.