AJAX spinner continually spins and won’t submit ONLY for specific submission?

  • Resolved Leah

    (@edikitt)


    7 years, 6 months ago

    Hi there!

    I have a form that collects content submissions from a number of writers. It’s been working without error for 99% of cases, but for some reason this one submission won’t go through.

    See https://www.gradepotentialtutoring.com/city-content for the fields I’m using

    I’ve narrowed it down to the “Main Content” section as the culprit. I’ve tried submitting this piece with everything the same, but just “test” in the Main Content and it went through fine.

    The only thing I can think of is that maybe the text that the writer is trying to submit has some special character or something that CF7 is having a hard time processing? Or is there a max character limit? Is there anything like this that you’re aware of?

    Thanks!

    Edit: Just checked the console and it looks like I’m getting a POST error on submit.

    • This topic was modified 7 years, 6 months ago by Leah.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    FAQ > The spinning arrow icon shows up once I submit a form, but then nothing happens.

    Thread Starter Leah

    (@edikitt)

    Hey Takayuki,

    I did see that FAQ, but I figured – since this is only happening for very few submissions and all else is the same – that perhaps there might just be an issue with submitting large blocks of text or certain special characters?

    I was hoping to rule out the easiest possibility before undertaking the extensive troubleshooting involved in deactivating plugins and testing each one.

    Thanks!

    • This reply was modified 7 years, 6 months ago by Leah.
    Thread Starter Leah

    (@edikitt)

    Hey @takayukister

    I’ve gone through the process of setting up this form on my staging site, deactivating all plugins, and switching to a default theme.

    https://staging.gradepotentialtutoring.com/city-content

    I’m still running into this issue. Again, this is only the case with some specific submissions. Most of them work. I can privately send you the content that I’m trying to input if that would be helpful?

    Please advise.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Check the server-side logs. You might find errors there.

    Thread Starter Leah

    (@edikitt)

    Hmm, this is the only thing I found in my staging logs:

    [23-May-2017 20:40:24 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 24576 bytes) in /wp-includes/wp-db.php on line 1841

    I can’t imagine that being from the form content, though, unless I guess it was a long-running process due to the form perpetually trying to post.

    I’ve reached out to my host to see if there are any memory limits in place on their end. It’s just odd because I’ve posted much larger forms without any problems.

    Any other ideas?

    Thread Starter Leah

    (@edikitt)

    This turned out to be a conflict with modsec. I reached out to our host and they resolved the issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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