ajax=update_order_review

  • Resolved cs071372

    (@cs071372)


    1 year, 5 months ago

    The problem is initially observed in the frontend when you add a product to the cart and want to proceed to checkout. The page keeps loading indefinitely before completing the order (see photo). When inspecting the developer tools -> Network -> XHR, it seems that a conflict occurs at https://breathclo.com/?wc-ajax=update_order_review with a response of -1 and an error status of 500.

    Additionally, there is a problem in the backend where any attempt to make changes to a product and click update results in an HTTP ERROR 500.

    I have followed closely (or so I believe) the instructions provided here: [link to https://woocommerce.com/document/how-to-test-for-conflicts/]. I have changed the theme to see if the problem originates from there, but unfortunately, that is not the case. I have also disabled all plugins to check if any of them are causing the issue, but I haven’t found a solution from that either. The problem still persists.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @cs071372,

    Thank you for reaching out!

    According to this guide, the issue is due to a cached nonce. Therefore, please try to purge your server’s cache and disable any caching solution whether it is a plugin or a server-side solution provided by your host.

    If that didn’t help please share a copy of your site’s System Status Report.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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