Akismet Won't Update

  • Resolved davidschwartzer

    (@davidschwartzer)


    9 years, 6 months ago

    am fairly new to WordPress and my site https://www.appletechtalk.com has only been live for about two weeks.

    I got a message today that my Akismet plug-in has an update available (3.1.4).

    I tried to run the update and it failed saying “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”.

    I have updated several other plug-in in the past few days without issue.

    Any idea where I look and how to resolve that issue?

    Thanks,

    David

    https://www.ads-software.com/plugins/akismet/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Greg

    (@jgs)

    Sounds like a permissions issue with the wp-content/plugins/akismet directory. Was WordPress by chance installed via a control panel app like Cpanel?

    Either you can try to correct the permissions so that the webserver can make chances in that directory, or ask your host to lend a hand.

    Alternatively, you could also try to manually update the plugin using this guide:
    https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

    You can grab the latest version of the plugin here:
    https://downloads.www.ads-software.com/plugin/akismet.3.1.4.zip

    Thread Starter davidschwartzer

    (@davidschwartzer)

    Greg:

    Thanks for the response. I do have my hosting company looking at this.

    I looked at the permissions on the Askimet plug-in directory and they appear (from the letters displayed? to match all of the other plug-ins.

    I was able to pull the full error message from the failed update which says:

    An error occurred while updating Akismet: The update cannot be installed because we will be unable to copy some files.
    This is usually due to inconsistent file permissions. php.ini, views/php.ini, _inc/php.ini, _inc/img/php.ini

    While that does sound like a permission problem, I’m not sure it’s in the plug-in’s folder. Does this additional information lend any clue as to where to look for a fix?

    Thanks,

    David

    Plugin Contributor Greg

    (@jgs)

    While that does sound like a permission problem, I’m not sure it’s in the plug-in’s folder. Does this additional information lend any clue as to where to look for a fix?

    Can you have a look at the file permissions inside the akismet plugin folder, to include:

    wp-content/plugins/akismet
wp-content/plugins/akismet/_inc
wp-content/plugins/akismet/includes

    to see if all the permissions match?

    Thread Starter davidschwartzer

    (@davidschwartzer)

    Greg:

    Thanks for your continued help on this issue. Per your suggestion, I checked the permissions and found the following:

    wp-content/plugins/akismet
    wp-content/plugins/akismet/_inc

    Both of the above folders have the same permissions as follows:

    drwxrwxr-x

    Regarding the last item:

    wp-content/plugins/akismet/includes

    This does not appear to exist in the wp-content/plugins/akismet directory or in any of its sub folders.

    Your thoughts?

    Regards,

    David

    Thread Starter davidschwartzer

    (@davidschwartzer)

    Greg:

    On a hunch, I deleted the Akismet plug-in and reinstalled it. The reinstall went OK with no errors reported and I am now at the current version.

    For now it looks like the issue is resolved. We’ll see what happens when the next update is released.

    Thanks for your help on this.

    regards,

    David

    Plugin Contributor Greg

    (@jgs)

    Hey David,

    So glad you were able to get this resolved. Hopefully it won’t come up again, but if it does just drop us a line.

    Thank you, it worked for me too, deleted and reinstalled it. It is great to have the forum.

Viewing 7 replies - 1 through 7 (of 7 total)
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