Albums wont open

Hi @kjellst,

Thanks for reaching out to us!

Upon checking, it seems to be an issue from the Elementor plugin rather than the NextGEN Gallery. Could you please try once deactivating the Element Cache on Elementor plugin settings and check if it helps you or not!

In-order to do so, navigate to Elementor > Settings > Features > Element Cache. Deactivate the cache that might resolve the issue.

Thanks!

I tried. Set it to “inactive”.. same problem

Hi @kjellst,

Thanks for reaching back,

I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all the plugins one by one and check if the problem resolves.

If the problem is solved, then, it was caused by one of your plugins. Please reactivate one by one and check after each to find the one causing the problem.

Let me how it went and I will be back accordingly.

Thanks!

Deactivate all plugins, altso elementor. Same problem..

Hi @kjellst,

Thanks for the update,

It seems that you are using the paid version of NextGEN Gallery. If you have an active license subscription with us, could you please submit a support ticket through the NextGEN Gallery account dashboard when you have a chance? For more context, www.ads-software.com’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it. 

The www.ads-software.com forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme. 

From there, our support team will be able to take a closer look at your request.

Thanks!