Albums won't open, page stays the same, url grows in size

Same problem here.
I think it’s related to the management of the spaces in the gallery name, because I’ve noted a different naming convention.

Solved: I have to manually edit through phpmyadmin the row containing the my gallery in wp_ngg_gallery.
For some reason is created a bad the slug, and the gallery loops by itself! A valid one can just be copied from the name column and the gallery will start to work again. Slug can be anything, but a valid one. Just make it the same of the name column and it will be good.

Could you give me a brief guide on how to do that?

Should I be going into FTP? Or can I do this through the dashboard?

How do I find the “my gallery in wp_ngg_gallery”?

Thanks.

Sorry, you must have knowledge of sql, and know how a database work, MySql in this case.
Try to find a friend you trust in to follow my instructions. This may require you share with him your database password.
Good luck

Same problem. I edited the slug, but I have to edit the path, but I have to change the name of the folder via ftp. I can’t do it, because I do not have permission to edit the folders created by scripts. Only scripts can edit it. The only solution is to create a new gallery, without special characters like “.” and renaming the gallery after creating it.

@romanjamie – Thanks for creating a new topic specifically for your site … and thanks for the example link. The issue you are seeing is due to using a comma in the gallery name when the gallery is within an album. We are aware of this issue and working to get it sorted out as quickly as we can.

– Cais.

Hi,

Thanks for your reply Cais!

Do you have an idea of when this bug will be fixed? When it is, will the galleries just open normally or would I have to repost the galleries?

– Jamie

@romanjamie – We believe this is sorted out now and will be testing the new code written by our developers … at the moment I do not know if it will automatically “correct” past instances of these galleries or not.

– Cais.

I uploaded a new gallery and album today – however the problem isn’t being resolved.

Could you you give me a status on the solution?? Thanks.

I am having the same issue with the gallery not opening in this site:

‘https://hollycovervresort.com/for-sale-2’

There are 9 photos in the gallery but it doesn’t open. Please let me know when the code is ready and/or how to fix. Many thanks.

@cmarrington – Please start your own topic so we can try to help you with your specific issue on your specific site.

See https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

Thanks!

– Cais.

@romanjamie – We are planning to release a new version of NextGEN Gallery later today that should correct this issue.

Thanks!

– Cais.

Hi,

I still don’t see an update available for NextGEN.

Has it been postponed?

Thanks!

@romanjamie – we just released it yesterday late afternoon. Would you mind giving the update a try and let us know if the issue is resolved?

Thanks!

Becky

YES!! Thankyou it works perfectly now after the update!