Alert cannot be dismissed

  • Resolved Anonymous User 14808221

    (@anonymized-14808221)


    1 year, 7 months ago

    Your plugin adds a custom alert in the WordPress Admin area, with content Hey! How do you like Featured Images in RSS for Mailchimp & More so far? Test all our awesome premium features with a 14-day free trial. No credit card required!

    It has an x to dismiss, which dismisses the alert, but as soon you reload the page, the alert is back.

    This is annoying, against best (and mandated by WP plugin development) practices.

    Please make it so that the alert, once dismissed, stays dismissed.

    I am reaching out here prior to a heads up to the plugin reviews team as I am sure it is an oversight.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi @bedas that notification is dismissable, and depending on your hosting it may take a few seconds to register the dismissal. If it is NOT dismissing and keeps reappearing, there may be a Javascript error on your Admin pages causing this. Please check the browser console, and look for red console errors. Also, in the Network tab, you should see a request sent to your site when you click to dismiss it, which sets the flag so it does not reappear. That request may return an error result (403, 500, etc), and that is a server-side issue to troubleshoot, it should return a success result of 200.

    Please note that we would never add any admin notices that are not dismissable, and that notification is using the standard notification hooks provided by WordPress and the SDK we use, which is used by hundreds of other plugins as well, so it should work well and be dismissed properly as long as there are no Javascript or server issues blocking the dismissal setting.

    Please let me know if you have continued trouble with getting it to work, I am happy to help troubleshoot this further.

    Thanks,
    Rob

    Thread Starter Anonymous User 14808221

    (@anonymized-14808221)

    Hi!
    Indeed, an AJAX query is logged, it succeeds, and on page reload, the alert is gone.
    Yet, it is back after a while (For example, yesterday I dismissed it, and today, approx 24 hours later, same user and browser, it was back)

    This is weird because the ajax is successful, and all other alerts stay dismissed, just this one keeps hunting me back.

    PS:
    Weirdly, yesterday the alert came back _immediately_ at first, while when I dismissed it later, it stayed as said dismissed, until today I came in and it was back.
    Admittedly it was _another admin screen_. Does it dismiss only per user _and_ specific admin screen perhaps?

    Thank you.

    • This reply was modified 1 year, 7 months ago by Anonymous User 14808221.
    Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi @bedas hmm, that is strange, in my testing it stays dismissed. I can only think that it is somehow caching the options via redis or memcache or other caching, and that should not be the case for the back-end of the site. I can also inquire with the SDK team and see if they have any ideas.

Viewing 3 replies - 1 through 3 (of 3 total)
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