Alipay activated but returns error

  • Resolved ken0429ng

    (@ken0429ng)


    3 years, 4 months ago

    Hi!
    We have activated Alipay successfully within Stripe. They have confirmed this with us.
    However, we receive an error when trying to pay with Alipay, while scanning the QR with Alipay app we get the error message: order information is not recognized, it is recommended to contact the seller.’
    Alipay support website has this error listed here: https://opendocs.alipay.com/pre-open/20170601105911096277/mzvgk0

    1) Withholding contract outer layer: order business type: product_code passes GENERAL_WITHHOLDING, inner agreement_sign_parameters parameter product_code passes GENERAL_WITHHOLDING_P.
       2) If integration_type is not passed, ALIAPP should be passed.
       3) If the transaction source is empty in the partner settings, seek technical support to confirm and modify it to an external merchant.
       4) The parameter value exceeds the preset length, for example, the externalUserId parameter exceeds 32 bits.
       5) The possible reason is that the request parameters are filled in incorrectly, please check. For example: seller_id or seller_email is filled in incorrectly; it_b_pay parameter is not filled in according to the format;

    Any thoughts?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @ken0429ng

    Stripe acts as a middleman when prociessing Alipay. All order information is sent to Stripe via a source object and Stripe communicates with Alipay in the backend.

    I believe Stripe customer support should take a look a look this error. I don’t believe this is an error that can be resolved via the plugin.

    Keep me posted on what Stripe says.

    Kind regards

    Thread Starter ken0429ng

    (@ken0429ng)

    hi @mrclayton
    Stripe CS said that checked the log and it is error from the plug-in, so need to find support via the plugin.

    what can i do now?

    thank you

    Thread Starter ken0429ng

    (@ken0429ng)

    and also when i test on Wechat pay and click pay button, and got the error.
    “An error occurred while processing the card. Try again later or with a different payment method.”

    • This reply was modified 3 years, 4 months ago by ken0429ng.
    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @ken0429ng

    That is usually what customer support says haha.

    Can they provide any specifics on how it might be an issue with the plug-in and not on their side?

    I would need them to point out exactly what would trigger that error.

    Kind regards

    Plugin Author Payment Plugins

    (@mrclayton)

    @ken0429ng There are many merchants using WeChat and Alipay without any issues. That’s why I suspect it is a problem within your stripe account and not something I can fix.

    If Stripe customer support says it is a problem with my plug-in they will need to provide specifics on why that is. It’s not enough to just say it’s a problem on my end and not provide proof.

    Thread Starter ken0429ng

    (@ken0429ng)

    one of error i found

    Response body
    {
    “error”: {
    “code”: “parameter_missing”,
    “doc_url”: “https://stripe.com/docs/error-codes/parameter-missing”,
    “message”: “Missing required param: type.”,
    “param”: “type”,
    “type”: “invalid_request_error”
    }
    }

    {
    “key”: “pk_live_*********************************************************************************************8BIWZs”,
    “type”: <required>
    }

    • This reply was modified 3 years, 4 months ago by ken0429ng.
    Plugin Author Payment Plugins

    (@mrclayton)

    That error is actually caused by the Stripe.js code and not within my plugin. It’s harmless.

    Plugin Author Payment Plugins

    (@mrclayton)

    @ken0429ng what is your Stripe account ID?
    You can find that on the API settings page.

    If you don’t want to publicly share that send it to me via the support button.

    Thread Starter ken0429ng

    (@ken0429ng)

    where can i find the support button?

    Plugin Author Payment Plugins

    (@mrclayton)

    The support button is located on any of the Stripe plugin’s Settings pages.

    Thread Starter ken0429ng

    (@ken0429ng)

    Sent.
    thank you

    Plugin Author Payment Plugins

    (@mrclayton)

    The issue was found to be on the Stripe side. Setting to resolved.

Viewing 12 replies - 1 through 12 (of 12 total)
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