Alipay activated but returns error

  • Resolved ken0429ng

    (@ken0429ng)


    3 years, 4 months ago

    Hi!
    We have activated Alipay successfully within Stripe. They have confirmed this with us.
    However, we receive an error when trying to pay with Alipay, while scanning the QR with Alipay app we get the error message: order information is not recognized, it is recommended to contact the seller.’
    https://v2uploads.zopim.io/R/m/R/RmREdxtJY6wntrxzsaDPMTQeaAlLN7H0/9c7021ec8a954b01824539d35dff2bd68cd0db1e.jpg

    I contact with Stripe CS, amd and they said that checked the log and it is error from the plug-in, so need to find support via the plugin.

    we won’t be able to give further insight on Woo-Commerce’s apps or extensions. I wish I could be of a bit more help here, but since Woocommerce or a developer who created an extension through Woocommerce built their integration with Stripe, they’ll be best able to help you with this directly.

    How can I solve the problem?
    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support Cara

    (@dcka)

    Hi, @ken0429ng!

    As a kind reminder, this forum supports the core WooCommerce functionality and, since your issue has to do with the WooCommerce Stripe Payment Gateway, I highly suggest that you post your question in its dedicated forum here: WooCommerce Stripe Payment Gateway Forum. Plugin support there should be able to assist you better.

    In your new thread, if you can, please share a copy of your site’s System Status Report. You can find that via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    I’ll go ahead and mark this thread as resolved then, and I hope you get the answers you need in the Stripe forum.

Viewing 1 replies (of 1 total)
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