Alipay option doesnt appear when selecting China
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We integrated Stripe to our WooCommerce Shop by adding the payment method options Credit Card and Alipay.
We tested credit card option in Canada and in China and everything went well. Later, again in both countries, we tested Alipay and it seems that, in the checkout page, this payment method doesnt appear as an option if someone selects the country of China in the billing address, nevertheless if we choose another country from that dropdown menu like Cuba, Canada, Taiwan, Hong Kong or Pakistan, then Alipay does appear as an option to select.
We already contacted Stripe Support team and they told us that this is a matter that is more something to do with WooCommerce integration rather than something to do with our Stripe account.
Therefore, our question is: What can we do in order to have Alipay available when someone selects China in the billing address?
Screenshots:
Screenshot of Checkout by selecting China in billing address (No Alipay appears):
https://www.plexpert.ca/wp-content/uploads/2019/03/China_NoAlipay.pngScreenshots of Checkout by selecting other countries in billing address (with Alipay):
https://www.plexpert.ca/wp-content/uploads/2019/03/Canada_Alipay.png
https://www.plexpert.ca/wp-content/uploads/2019/03/HonKong_Alipay.pngThe page I need help with: [log in to see the link]
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Alright.
I got information from WooCommerce Support.
This is what happened in case anyone is going through similar situation:In our website we put in our WooCommerce settings (with the help of a plugin extention) that if you are from China you will pay the equivalent in Chinese Yuan (CNY). Nevertheless, Stripe doesnt support such currency when using Alipay (but it supports CNY when using Cards). Therefore, the solution is to put the price in USD, EUR or CAD, which are supported currencies.
Source: https://stripe.com/payments/payment-methods-guide#alipay
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