All blocks disappear as “Not supported”

  • Resolved andreafiorini

    (@andreafiorini)


    3 months ago

    On all pages, when I activate the edit blocks looks disappeared, replaced by the text “Your site does not include support for the ‘themeisle-blocks/advanced-columns. block. You can leave this block intact, convert its content to a custom HTML block or remove it completely”; in the list on the left, for each previously inserted block there is the word “Not supported”.
    In the WordPress dashboard, clicking on the “Otter blocks” link in the menu only a gray page without writing appears, and the same happens when clicking the “Settings”, “Blocks”, and “About us” links instead, even if for a second you see the regular page and the “redirecting…” indication and then everything disappears immediately. The “Submission Pro” and “Get otter Pro” links work regularly.
    I tried to deactivate and reactivate the plug in, then to uninstall and reinstall, but nothing has changed.
    It seems something is missing…
    Can anyone help me? Thanks!
    Andrea

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @andreafiorini,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review. You can check its progress here – https://github.com/Codeinwp/otter-blocks/issues/2349.

    What happens next?

    Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

    Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

    We will update you via email once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

    If you have any additional questions or concerns, please feel free to open another thread. Again, we apologize for the inconvenience and thank you for your patience.

    Plugin Support rodicaelena

    (@rodicaelena)

    Hi @andreafiorini,

    Can you please update to the latest WordPress version 6.6.1 and let us know if the issue is fixed?

    Thank you,

    Rodica

    Thread Starter andreafiorini

    (@andreafiorini)

    I did it, I updated at 6.6.1 version and now it looks work properly.
    Thanks
    Andrea

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @andreafiorini,

    Thank you for your cooperation!

    We’re glad to know everything works as expected now. If you’ve had a positive experience with Otter and would like to share it, we would greatly appreciate your review –https://www.ads-software.com/support/plugin/otter-blocks/reviews/#new-post.

    Have a great day!

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @andreafiorini,

    I hope this message finds you well. I am happy to let you know that we recently released an update for Otter that addresses the issue you reported.

    We appreciate your patience and support during this process.

    Have a great day ahead!

Viewing 5 replies - 1 through 5 (of 5 total)
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