“All Categories” Dropdown Not Visible After Publishing

  • Resolved twinsofte

    (@twinsofte)


    4 weeks, 1 day ago

    Hello,

    I am encountering an issue with the Advanced Search widget from the ShopEngine Elementor WooCommerce Builder plugin. While editing the page in Elementor, the “All Categories” dropdown appears as expected. However, after publishing the page, the dropdown does not display on the live site.

    Steps to Reproduce:

    1. While editing the page in Elementor, the “All Categories” dropdown is visible and functional.
    2. Once the page is published, the “All Categories” dropdown disappears on the front-end of the website.
    3. I’ve tried refreshing the page and clearing the browser cache, but the issue persists.

    Additional Information:

    • The issue only appears after publishing, not while editing in Elementor.

    Troubleshooting Done:

    • I disabled other plugins temporarily to rule out any conflicts, but the issue remains.
    • I switched to a default WordPress theme, but the issue still occurs.

    Could you please assist me in identifying the root cause of this issue and how to resolve it? Any help would be greatly appreciated.

    Thank you in advance!

    while editing on Elemntor

    after published

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi twinsofte,

    Thanks for reaching out to us. The issue you’re experiencing is often caused by caching. Here are some steps to help diagnose and resolve it:

    1. Clear All Caches

    • Browser Cache: Perform a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac).
    • WordPress Caching Plugins: If you’re using caching plugins like WP Rocket, W3 Total Cache, or LiteSpeed Cache, clear the cache.
    • Server-Side Caching: If your hosting provider has caching enabled, clear the server cache.
    • CDN Cache: If you use a CDN like Cloudflare, purge the cache from there as well.

    2. Regenerate CSS & Data

    • Navigate to WordPress Dashboard > Elementor > Tools.
    • Click on Regenerate CSS & Data and then refresh your homepage to check if the issue is resolved.

    3. Ensure Everything is Updated

    • Update Elementor, Elementor Pro, ShopEngine and WooCoomerce, and any other related plugins.
    • Ensure your theme and WordPress version are up to date.

    Hope you will not face the issue again. Let us know if you still need assistance.

    Best regards,
    Amir

    Thread Starter twinsofte

    (@twinsofte)

    I tried but still same

    while editing on Elemntor
    https://ibb.co/Q3kJv6qp

    after publishedafter published
    https://ibb.co/gZFfHSYY

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi twinsofte,

    Hope you’re doing well. We found your support ticket regarding this issue in our support center. Please check there for updates and the solution.

    Regards,
    Amir

    Thread Starter twinsofte

    (@twinsofte)

    I am extremely pleased with the support I received from the team. The issue was a JavaScript problem, and I am happy to report that it was resolved promptly. The communication was clear, and the support team was quick to address my concerns, providing regular updates throughout the process. I greatly appreciate the team’s professionalism and dedication. Thank you for your excellent service! I will not hesitate to reach out if I need assistance in the future.

Viewing 4 replies - 1 through 4 (of 4 total)
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