• I switched themes to Divi from Elegant Themes 2 weeks ago.
    Since then:
    I can’t update or add plugins from the site (I can upload though).
    Google Analytics is no longer tracking.
    Jetpack stats is no longer showing up (though the stats are still being recorded at wordpress.com)
    Sharaholic settings can’t be changed.
    Mailchimp connection is gone.
    and others as well.
    I have no idea how or why any of these things have happened.
    Any help would be appreciated.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Turn off all your plugins manually by renaming the plugins folder on your server. See if that works.

    Then change the name back and if things seem to be working okay, reactivate the plugins one by one.

    If there are still problems, change to a default theme and test again. You should be able to narrow down which theme/plugins are causing the problem.

    Thread Starter napkindad

    (@napkindad)

    I can turn them off one by one instead of renaming the plugins folder?

    If you are able to do that via the Dashboard, sure, try that first.

    Thread Starter napkindad

    (@napkindad)

    I did that and reactivated just jetpack. This is the message I got.
    Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.
    Couldn’t resolve host ‘jetpack.wordpress.com’

    I’ve attempted to talk to the webhost (yahoo) and they say it’s not their issue but a wordpress issue. ?

    Thread Starter napkindad

    (@napkindad)

    I did those things listed at the Jetpack site and still have the problem with it and all the other sites. It just seems to be a much bigger issue than just Jetpack. I haven’t tried going back to the default theme yet, will do that next. Thanks.

    Thread Starter napkindad

    (@napkindad)

    I’ve since tried using the default theme. It didn’t change anything.

    Theme accidently deleted and trying to reload so that I can maintain and update https://www.espeli.org Need to talk to someone associated with WordPress. Emergency situation.

    [Moderated. There is no phone support.]

    @evglenn
    If you need assistance please start your own thread.
    https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

    @napkindad – right now, I see your site is using Divi theme and many plugins – so hard to know what is going on with it. If you don’t want to turn everything off to troubleshoot, I’d suggest asking Elegant Themes for help – as they provide support for their commercial themes.

    Thread Starter napkindad

    (@napkindad)

    Hi Yogi, I did turn all plugins off and went back to my old theme and all the problems still existed. I also did contact Elegant Themes and they suggested the same things. I guess I need to do it again and be more rigorous about it. It seems weird to me that every single type of communication back to a third party is now impossible, no matter if it’s wordpress.com, .org, google, Elegant themes, or any number of plugins. It doesn’t make sense to me yet.
    Thanks,
    M

    This kind of problem may well turn out to be a host/server issue, but you generally need to eliminate other possible factors – which means getting your site down to the minimum basics.

    Thread Starter napkindad

    (@napkindad)

    I’ve contacted the host (yahoo) twice by phone. Each time they said everything was working fine from their end and that it was a wordpress problem and they couldn’t help. I was not a happy camper.

    That’s why we really try to help people narrow down or eliminate as many variables/causes as possible. If it’s still misbehaving, try enabling debug – that should show some errors which might give some more clues about what’s going on.

    https://codex.www.ads-software.com/Debugging_in_WordPress

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘All connections lost’ is closed to new replies.