All connections lost

  • I switched themes to Divi from Elegant Themes 2 weeks ago.
    Since then:
    I can’t update or add plugins from the site (I can upload though).
    Google Analytics is no longer tracking.
    Jetpack stats is no longer showing up (though the stats are still being recorded at wordpress.com)
    Sharaholic settings can’t be changed.
    Mailchimp connection is gone.
    and others as well.
    I have no idea how or why any of these things have happened.
    Any help would be appreciated.

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter napkindad

    (@napkindad)

    WPyogi,
    I contacted the host a 3rd time. They are convinced it is something within WP, not with their servers. They say their firewall and all DNS are showing to be running fine.
    So, here is the situation at this time.
    I am running WP 4.0. I would upgrade but WP thinks 4.0 IS the latest and is giving me no options for updating to 4.1
    All plugins are blocked from communicating with their servers to upgrade, test, etc. Doesn’t matter what plugin.
    The plugins page will not contact www.ads-software.com, nor will the theme update page.
    I cannot update the theme with an upload because it says the theme already exists.
    All plugins are unable to contact their servers, including Jetpack, Askimet and others that try to connect to WP.com or org.

    I looked into debugging but that WP_debug is not suppose to be used on live sites it says.

    I truly am at my wits end and would really like someone to be able to look at this issue from inside my WP. Is there any chance someone at WP can do that?
    Thanks,
    M

    No, sorry, these forums don’t provide that level of support, but you could hire someone – we generally refer people to this site:

    https://jobs.wordpress.net/

    You could also try creating a brand new installation of WP in a separate sub-directory and see if it works out of the box.

    One other thing is to find out what version of php is running on the server?

    See also this thread:

    https://www.ads-software.com/support/topic/warning-an-unexpected-error-occurred-something-may-be-wrong-with-wordpressorg-2?replies=2

    Thread Starter napkindad

    (@napkindad)

    I am running PHP 5.3.6 and MySQL 5.1.55

    I went to that thread and joined conversation, asking a question.

Viewing 4 replies - 16 through 19 (of 19 total)
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