All custom fields appear in order details

  • Resolved mstudioeu

    (@mstudioeu)


    6 months, 3 weeks ago

    Hello team!

    I have set different shipping methods on a store with 4 custom fields created with your plug-in, one field for each method. E.g. for shipping method “carrier A”, custom field “carrier A office” appears and so on.

    When an order is placed, all (4) custom fields appear in the order details (under “Flexible checkout fields”) as well as in the order confirmation email, even though only one of them is selected by the customer and respectively only this one should appear in the order to avoid confusion.

    For example: a customer can choose between shipping with carrier A, carrier B, carrier C and carrier D. They choose carrier A, yet the custom fields for options B, C, D also appear in the order details, even if empty. This is quite confusing for the back office. Is this how it should work or am I doing something incorrectly?

    Thank you in advance! Screenshot attached for reference.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi mstudioeu

    Thank you for contacting us. I need to test your scenario that is why, could you tell me your WordPress, WooCommerce, PHP and plugin version you are use?

    I will be appreciated if you send me also screens displaying shipping option setup, you’ve made with our plugin.

    Many thanks

    Thread Starter mstudioeu

    (@mstudioeu)

    Hello, thanks for your reply!

    Sure, WordPress version: 6.1.6, WooCommerce: 7.6.1., PHP: 8.0.3, plug-in: 3.5.14/ 3.3.0;

    The set up you can try with is as follows:

    Please try adding shipping method A and shipping method B of your choice, then add a custom field of your choice associated with shipping method A and another custom field associated with shipping method B.

    Then, please place a test order.

    In the order details in WooCommerce (under “Flexible checkout fields”), as well as in the order confirmation email, you will see both custom fields associated with both shipping methods, even though at checkout you only selected one shipping method and respectively one custom field is filled in. Please let me know if this explains better.

    Plugin Support rzepsen

    (@rzepsen)

    Hi mstudioeu

    I couldn’t reproduce this issue in my test environment. Could you update plugin to the latest versions? If you use a PRO plugin version, please report the problem if it persists to our official support channel.

    This channel supports only FREE plugin version.

    Thanks

    Plugin Support rzepsen

    (@rzepsen)

    Hi?mstudioeu

    As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 4 replies - 1 through 4 (of 4 total)
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