Homepage & Customizer Screens are broken/blank after upgrading to 3.5.1

  • Resolved cozbaldwin

    (@cozbaldwin)


    6 years, 4 months ago

    It seems like, upon upgrading to version 3.5.1 (from 3.4.9), something in the customizer completely got ruined. My home page options and header & menu are all screwed up and are missing components.

    Here’s what it looked like before the upgrade:

    View post on imgur.com

    Here’s what it looked like AFTER:

    View post on imgur.com

    When trying to edit any of the Customizer or Colorway options, I’m given a blank
    white screen.
    (ie. https://classichairdesigns.com/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php)

    What can I do?

    (I’ve downgraded back to 3.4.9 so the site loads properly and I can access some of my admin pages — though the customizer is still throwing a 500 error)

    • This topic was modified 6 years, 4 months ago by cozbaldwin. Reason: added fact that I cannot edit theme options
    • This topic was modified 6 years, 4 months ago by cozbaldwin.
    • This topic was modified 6 years, 4 months ago by cozbaldwin. Reason: clarified title and previously added screenshots of what i was seeing before downgrade

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author inkthemescom

    (@inkthemescom)

    Hello @cozbaldwin,

    We have got your concern and would like to inform you that – There are some updations done in the theme regarding layouts and stylings, ColorWay options will allow you a single click installation of its templates.

    Also, you will now get more user-friendly customizer panel with more features.

    If you want to retain the boxed layout then, please visit your Dashboard->Appearance->Customize-> Layout Settings ->Container Layout.

    We have tested the theme but didn’t get any issue with the customizer.

    If you are getting 500 error then, please allow us to figure this out, We will fix the things and reconfigure it for you.

    [ Signature deleted ]

    • This reply was modified 6 years, 4 months ago by inkthemescom.
    • This reply was modified 6 years, 4 months ago by Jan Dembowski.
    Thread Starter cozbaldwin

    (@cozbaldwin)

    Just saw that 3.5.2 was released. Tried upgrading to it and had the same exact issues.
    So… I’m back to 3.4.9.

    Thread Starter cozbaldwin

    (@cozbaldwin)

    Thank you for your time. It turns out my host needed to first increase my memory limit – and then upgrade me from PHP5.3 to PHP7.

    Theme Author inkthemescom

    (@inkthemescom)

    You are most welcome! @cozbaldwin,

    Just for the information:

    To run WordPress it is recommended your host supports:

    PHP version 7.x or greater.
    MySQL version 5.6 or greater OR MariaDB version 10.0 or greater.
    HTTPS support

    Read more: https://www.ads-software.com/about/requirements/

    [ Signature deleted ]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    inkthemescom Thanks for the great support but please lose the signature. That’s prohibited in these forums as it’s been horribly abused in the past by others.

    Yes, bad people ruin it for others. Please refrain from that.

    https://www.ads-software.com/support/guidelines/#avoid-signatures

    Theme Author inkthemescom

    (@inkthemescom)

    Hi @jdembowski,

    Thanks for letting me know this, I will keep this in mind in the future.

Viewing 6 replies - 1 through 6 (of 6 total)
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