All data deleted after latest update

  • no6una9a

    (@no6una9a)


    3 years ago

    Hello,

    we build up a shopping site with your addon “Extra Product Options for WooCommerce”. Since we updated your addon yesterday all the data we already put in seems to be wipped out. On the overview page in the “Product Option” tab everything looks OK: There are “Field title” names and the “Status” of all items shows “Enable”. But if you select a single field title the following page for the item is empty: No name, no additional rules and one extra product field with field name “Field 1” and field status “Disable”.

    So basically – all our work seems to be deleted. Can revoke the update or is there any other way to get our data back in place?

    Kind regards,
    Nobunaga

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author actpro

    (@actpro)

    Hi @no6una9a,

    Thank you for contact to us.

    We will troubleshoot this issue and get back to soon.

    Thank you,

    Alessia Pierini

    (@alessia-pierini)

    Hello,
    I have the same issue on my website after the last plugin update.
    All settings have been lost and new changes cannot be saved.

    When can you solve this?
    Thank you

    Plugin Author actpro

    (@actpro)

    Hello @no6una9a @alessia-pierini

    Thanks for the reaching out to us.

    We have update new version 1.9.7. So, Please update and check it your issue and let us know if anything else.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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