All Downloads broken.. Access denied to this file Go to homepage →

Hey @sohaibwoof ,

Could you please enter : /home/master/applications/sew*****gftd/public_html/current/wp-content in the Other Downloads Path setting and let us know if this did the trick?

Warmly,
Razvan

Hey Razvan,
Sorry for the late reply. ok, I tried with the path you suggested, but it still shows the same “Access denied to this file” error on the page.

Maybe I did not understand correctly. What is the true path for the Uploads directory? That is what you need to enter. In the worst case scenario, entering / will work, but I recommend entering the true path of the Uploads directory.
Maybe this doc entry can help : https://www.download-monitor.com/kb/add-path/ ?

Warmly,
Razvan

Thanks for your response..

Below is the var_dump of wp_upload_dir();
array(6) { [“path”]=> string(92) /home/*******.cloudwaysapps.com/sew*****gftd/public_html/releases/6/wp-content//uploads/2023/01″ [“url”]=> string(51) “https://ourdmain/wp-content//uploads/2023/01” [“subdir”]=> string(8) “/2023/01” [“basedir”]=> string(84) “/home/*******.cloudwaysapps.com/sew*****gftd/public_html/releases/6/wp-content//uploads” [“baseurl”]=> string(43) “https://ourdmain/wp-content//uploads” [“error”]=> bool(false) }

When I tried “/home/*******.cloudwaysapps.com/sew*****gftd/public_html/” or only “/” enabled the file to download but the page still shows the “Access denied to this file…” error.

1. Is it possible if I can share the details in a private message or setup an account for you on the staging site?
2. Just wonder, is it something that can be a quick fix with the paid version?
   
   Cheers,
   Sohaib
   

Hello Sohaib,

Could you please let me know what is the result of doing a readlink on the path: “/home/*******.cloudwaysapps.com/sew*****gftd/public_html/releases/6/wp-content//uploads”
So :
– readlink(“/home/*****.cloudwaysapps.com/sewgftd/public_html/releases/6/wp-content//uploads” )

Warmly,
Razvan

Hey, I tried the readlink but it still shows the same “Access denied to this file” error.
I am wondering if it’s possible can I set up a test login account for you. If yes, share ur details here or email me privately.
[email protected]

• This reply was modified 1 year, 10 months ago by sohaibwoof.

@raldea89 Just wondering if you are still following this thread?

Hey @sohaibwoof ,

Yes, still following this thread ( we’ve had a national day off here ).

Is it possible to send the debug.log file for us to take a look? Also, might need some screenshots of the dashboard > Tools > Site Health > Info page, that might be more sensible, like Directories & Sizes, and a screenshot of Download Monitor’s settings and also a screenshot of the edit page from a Download that gives you errors.

If you don’t want to share those here please use our contact form here.

Warmly,
Razvan

Hey @raldea89
I just shared all the details via your contact form.