All emails going into same message thread…

[bzerr]

Hi!

I’ve been having trouble with receiving emails submitted through the Contact Form we’ve been using on our site. Some go through fine, and others are just lost completely and never make it to my inbox. I only know something’s been submitted when it’s caught by Flamingo. :o(

I’ve fixed the configuration error (hoping this would solve the problem) by adding an email matching the domain of our site to the from field so it now reads: [first-name] [last-name] <[email protected]>

And I’ve added: Reply-To: [email] to the additional headers box so that I can easily reply to the submitter of the form.

I’ve noticed, however, that now that the From field contains an email with the matching domain (<[email protected]>) all the messages submitted through the form are all going into one long message thread in my inbox! Is there any way to fix this and keep them coming in as individual messages as they were before? Please help!

https://www.ads-software.com/plugins/contact-form-7/

[darrenjansen]

I have the same problem. My old site didn’t do this. I thought I copied all the settings from the old site to the new site, but the new site threads all of the messages in Gmail.

Anyone have some help for us here?

[dl292]

Did you find a solution to this? What mail client are you using? (GMail etc..).

It doesnt happen every time, but fairly often multiple form submissions come through in one email message! These messages can be sent 7 hours apart from each other and still come through in one email thread – so its not like the form has been submitted at the same time by multiple users.

Any advice would be muchly appreciated!
Thanks

[darrenjansen]

Afraid not. Still dealing with emails piling up in my inbox. It’s not the worst thing that could happen, but it is a bit irksome.

I use Gmail.

• This reply was modified 7 years, 11 months ago by darrenjansen.

[dl292]

Cheers darren. Interestingly Im using Gmail too. Maybe its more of a gamil issue than a Contact Form 7 issue. But – like I say – its weird that form submission sent hours apart still end up in the same thread. :/ Ive google the hell out of this and cant find any resolution. Surely we cant be the only ones experiencing this.

[darrenjansen]

If you put this: [your-name] <[your-email]> In the From field (Contact > Contact Forms > Edit Contact Form > From), it will currently work for me (It’s that way on my Careers page: https://ivannovation.com/jobs/ ), but then it gives me the warning “This email address does not belong to the same domain as the site. How to correct this?”

Apparently it works, but at any time Gmail might change things and make that forbidden. If that happens then you’ll suddenly stop getting messages through your forms. I can’t afford to not get messages from potential customers, so I can’t have my customer-facing forms set up that way.

But Gmail will let you set up Gmail so that NONE of your messages are set in strings. However, I prefer to have the string view, so I haven’t opted for that.

[dl292]

To clarify – are you saying using [your-name] <[your-email]> in my form settings forces them to come through in individual emails?

I might add a non-gmail address as a BCC and see next time it happens whether it only happened in Gmail. I really dont want to have to change to unthreaded emails in Gmail as I find it so useful.

Ive just noticed that the OP mentioned Flamingo. I didnt know what this was until I just googled it – its Contact Forms 7’s plugin to store submitted emails in the DB. This means if Gmail does stop playing ball then atleast you wont have lost any emails. (But then you probably knew that already). ??

[darrenjansen]

Sorry the delay. Yes, that’s right. If you have it as [your-name] <[your-email]> in form settings they should come in individual emails. However, like I said, your email provider may suddenly stop letting you do that.

Ah, actually I didn’t know about Flamingo. That sounds like a good option. Thanks for the tip!

[dl292]

Great – thanks Darren!

[cvg2013]

I’m having this problem too. None of the suggestions above seem to work. Does anyone have a good solution already?

[sfilipiak]

Yes! If you are using Gmail, you can add [your-name] (or any other unique identifier) to the subject line of the Mail tab, and Gmail will put the messages in separate threads.

Mine is set up like so:
[your-name]: Contact form submission

And Gmail creates a new thread for each submission. The subject lines read, “Client Name: Contact form submission.”

[darrenjansen]

@sfilipiak That sounds like a great idea! I’ll try it. Thanks!

[Marjorie Ray, Codewryter]

I started having this same problem, all emails would go to a single thread in gmail. The problem seemed to be caused by my removing [your-subject]. Once I put that back into the contact form, the emails came separately again.