All folders disappeared

Hi ahcvankampen,

Thanks for reaching out.

As you are a premium customer please reach out to us via ninjateam.org/support. You can choose a live chat section or email us, we will check and fix priority for you.

We look forward to hearing back from you.

Best regards,

Mia

Hello ahcvankampen,,

Happy new year!

As we have fixed the issue via email therefore we would like to mark this topic as resolved.

If you have any further questions/ requests, please feel free to contact us.

Many thanks!
Mia

Hello ahcvankampen and mialewp,

I have the same error occurring on my site. Can you share the solution to this problem? Maybe I will be able to fix it.

Thank you

Suzu

Hello @suzuchan,

Good day!

Thanks for reaching out. I have replied your email, please check it out.

Best regards,

Mia

Hello,

we just had the same problem, our whole directory tree is gone!

Can you help us!

Hi @bernaertsmusic ,

Thanks for joining this thread!

Please reach out to our technical team via any of this channel:
ninjateam.org/support

Kind regards,
Alina

I have the same problem, but with the free Version. Should I write a mail to ninjateam.org/support?

Hello @gerdski,

Sure, please reach out to technical support team via ninjateam.org/support.

We will check and fix it for you right away.

Best regards,

Mia

Hi,

we could resolve the error. It was the user’s fault ??
Sorry for bothering you.