• Resolved ofdrive

    (@ofdrive)


    I just updated the Everest plugin database to the latest version and now all the Everest form on my website are non working anymore! When you try to submit the form it will stock on “processing”… How can I solve??? Thx in advance!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter ofdrive

    (@ofdrive)

    My log says:

    2020-02-11T19:13:10+00:00 INFO Queuing 1.6.0 – evf_update_160_db_version
    2020-02-11T19:13:10+00:00 INFO Running evf_update_160_db_version callback
    2020-02-11T19:13:10+00:00 INFO Finished running evf_update_160_db_version callback
    2020-02-11T19:13:10+00:00 INFO Data update complete

    Greetings @ofdrive.
    I took the liberty to check out a form, and I see nothing wrong, the frontend part seems to be working as intended.

    Check this out

    Thread Starter ofdrive

    (@ofdrive)

    Not completely… I try to explain… If i fill and send a form it freezes on “Processing”… If then I refresh the page and submit the form again it works… This behaviour is the same for all the forms on my website… Any idea?

    @ofdrive

    Can you perhaps try doing it from a different browser, after clearing your cache? I tried reproducing the error, and it does say “Processing”, and shows the success message immediately. I just tried asking around to see if anybody else faced the problem, and apparently everything’s going well. Can you recheck from different computer(s), to see if everything’s okay at your end?

    Best.

    Thread Starter ofdrive

    (@ofdrive)

    I tried with several persons and different browsers… If anyone has ever used that form before yesterday they get the same problem… Otherwise, if it is the first time they use that form everything works properly… Maybe you are right, it is a problem of cache… But I cannot tell all my subscribers to clear their cache to use my website (most of them are non able to do that)… How can I avoid this problem?

    Thread Starter ofdrive

    (@ofdrive)

    I received your responses on my form… But, again, it worked for you because you filled the form for the first time after I upgraded Everest to 1.6.0

    • This reply was modified 5 years, 1 month ago by ofdrive.
    Thread Starter ofdrive

    (@ofdrive)

    I did several tests using different browsers and different users… I confirm: If anyone has ever used a form before yesterday (when I upgraded to 1.6.0) they get the same problem… Otherwise, if it is the first time they use a form everything works properly… I tried cache management plugins but it din not solve the problemm… I need a solution please…

    Thread Starter ofdrive

    (@ofdrive)

    Tryed to create a new page and a new similar form inside it… It does not work!

    Hi @ofdrive,

    We are really sorry that you are facing this issue. It’s strange to hear that the previous forms are not working well with the latest major update and users are affected.

    I would like to request you to contact our developer team regarding this query. Please create a support ticket here https://wpeverest.com/contact/ and someone from the development team and I will get back to you, my friend ??

    And we assure you that we will fix the issue so don’t worry about it.

    Have a great day!

    I am having the same issue after updating the plugin!!
    I am trying to submit a query in contact us form form wp everest and I am having the same issue after clicking Submit it stays on “Processing”

    • This reply was modified 5 years, 1 month ago by marcyj.

    Hey @ofdrive @marcyj,

    We are really sorry for the inconvenience caused and now finally the fix is pushed in patch update of Everest Forms 1.6.1. Could you please update the plugin and let us know if this solves the bug of frontend form submission?

    Again, really sorry for the inconvenience caused and do let us know the status, my friends ??

    Have a great day ??

Viewing 11 replies - 1 through 11 (of 11 total)
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