All Forms on Site Freezing after depressing Submit Icon

Hi, do you know if you have made any changes to your website? Did you upgrade or update any plugins or theme?

Hi mbrsolution,

No changes that I am aware of. It seems that port 465 has, for some reason unknown to me, has been blocked (site hosted on a shared business account at Hostgator). I have disabled WP-Mail-SMTP (used without incident for years on port 465) as it does not seem to be supported any longer and installed Postman SMTP Plugin which I now have working (interesting that ports 25, 465 & 587 are all blocked – the cause of freezing of all forms on the site. I am struggling to get email responses to clients to come from our managers email address (google apps email) rather than my own which was used to set up the Plugin and authenticate with Google.

Have you been in contact with your host about this issue?

Yes posted a ticket a few days ago – no response. Got on chat with HostGator and they said that they would investigate and get back – nothing. Sat on chat with HG again waiting with screen saying 0 minutes for answer but gave up after waiting an hour. Needless to say I am not a big fan of Hostgator!!

Hopefully they will get back to you soon and let you know what changes they made to your server. Because from what you say above this is more a server issue then a plugin issue.

Yes perhaps another ticket may wake them up – services is woeful.

Perhaps ?? ….

Good luck, please report back when you find the solution to your problem.

Regards

Thanks for your help – doing another ticket to HG. I think that the freeze problem is now solved as the Postman Plugin is sucesfully using 443.

That is great news ??

If that resolves your issue can you mark this support thread as resolved.

Thank you

Forms from Fast Secure, Calculated Fields and Gravity Forms are no longer freezing as Postman SMTP found an open port for email oftere host closure of port 465 (for SMTP) caused frozen forms.