• I’ve tried the usual troubleshooting 101 steps, but it still doesn’t make any sense to me. Figure I should ask for help before I screw something up.

    THE PROBLEM
    All images are replaced with plan, white boxes. Size, shape, placement are correct, but just white boxes. They will open in a new tab, but all come back ‘placeholder.gif.’

    WHAT MAKES THIS STRANGE (TO ME)
    As soon as I log in, the images all re-appear! Then they stay there all day long. (Suspect cache, but seems like they’re still there for me even after emptying the cache.)

    I’VE TRIED THE USUAL
    – disabled all plugins, deleted cache
    – re-activated plugins one-at-a-time, deleting cache in between
    – confirmed 755 on my uploads folder

    ALSO TRIED:
    – rolling back NextGen Gallery 2.0.7 (looks like they’re having issues)
    – jumping into NextGen Gallery beta 2.0.9

    At first, everything seemed to work until I re-activated Yoast WP SEO. Seems like I run into compatibility issues with this plugin a couple times a year. No biggie.

    Hit the site again tonight, though, and the problem is back – despite WP SEO being deactivated. Uh oh. Went to update/delete my Yoast support thread and it looks like it was already deleted. (Thinking I don’t really care about SEO anyway.)

    I’m using a minimally modified (as in merely spacing between titles, tags, content, maybe a font change) child of the super lightweight “Frank” theme.

    All images work fine when I switch back to 2013, but they also work when I jump into the default “Frank” theme. AND they work once I’m logged in.

    I gotta think there’s something very, very simple here. If the theme was incompatible, the images would never show up. It’s got something to do with my, personally being logged in as far as I can tell.

    Any ideas?

Viewing 15 replies - 1 through 15 (of 18 total)
  • Without a site link, it will be most difficult for us to assess this matter.

    wpismypuppet

    (@wordpressismypuppet)

    What’s the link to your site? It might help if we could see if we duplicate your issue on our end.

    Thread Starter DR1665

    (@dr1665)

    I feel like a right genius. Sorry about that.

    Here’s the link:
    https://gearboxmagazine.com/

    I just hit it with Chrome, my default browser, at the office. Even though I’m no longer logged in, the images are showing. When I open the site in IE on the other monitor, they’re all blank.

    As for the login variable, there’s a protected post on the site. (Maybe it’s the problem?) If you log into that post using password ‘metoo’ the page reloads and all the images are there.

    Really, really appreciate the more experienced eyes on the problem.

    THANK YOU.

    Could you try and de-activate BJ lazy load plugin ?

    Thread Starter DR1665

    (@dr1665)

    @media X – Deactivated. Now that you mention it, I seem to recall it parks blank placeholders in place until they load on scroll. Hmmm…

    As for the login variable, there’s a protected post on the site. (Maybe it’s the problem?) If you log into that post using password ‘metoo’ the page reloads and all the images are there.

    Yep, that’s true. How is the post password protected? Are you using a plugin or is it the default WP password protection?
    You should really start troubleshooting by switching to the default 2012 theme and by disabling all your plugins to see if that helps.

    wpismypuppet

    (@wordpressismypuppet)

    That’s exactly what’s happening… your plugin is showing a 1×1 pixel white image and stretching it over the entire area. And it’s not being replaced by the images you want to show. However, since you’ve deactivated the plugin you still have issues because it looks as though the way the images were inserted is incorrect as well. You might have to re-insert each image? Not sure how the plugin worked originally…

    Could you reupload the images on the TUNING 4 KIDS post? The ones inserted still have the lazy class attached.

    Thread Starter DR1665

    (@dr1665)

    @media X, the password-protected post is native WP.

    Ironically, this always seems to happen on a release day. I send an email pointing subscribers to the site, only to have something go awry with the site. Have to weigh the pros and cons of some of them hitting a screwed-up looking site with either no images or no branding (2012/2013 theme).

    I disabled all plugins and the problem went away. I left them all active and jumped into 2013 and the problem went away. Sounds like plugin-theme compatibility, but things working normally when logged in throws me off, ya know?

    I’ve got something like 4 years, 500+ posts, thousands of images posted. If I have to re-insert them all, I’m pretty much boned. Hopefully I can roll back Lazy Load or something.

    Thanks for the feedback. I really appreciate it.

    I’m sorry but as you are using a non-WPORG theme, you need to seek support from the theme’s developers – paid or otherwise. We only support themes downloaded from www.ads-software.com here.

    Thread Starter DR1665

    (@dr1665)

    That’s fine, esmi. I understand. The feedback on Lazy Load has me pointed in a new direction. Could be an issue with JQuery and my also running NextGen Gallery, which it seems has been having a lot of issues after the recent 3.6 rollout.

    I disabled all plugins and the problem went away. I left them all active and jumped into 2013 and the problem went away. Sounds like plugin-theme compatibility

    Try sticking with the current theme and enabling plugins one by one and checking which one is the culprit.

    Could be an issue with JQuery and my also running NextGen Gallery, which it seems has been having a lot of issues after the recent 3.6 rollout.

    Ditto!

    Thread Starter DR1665

    (@dr1665)

    Thanks again. I gotta walk away from it for a while, but will continue trying things out. Giving thought to just running the default 2013 theme to avoid timesucks like this in the future, but really want multi-column on the index. Ah well.

    Thread Starter DR1665

    (@dr1665)

    New development. Any second opinions?

    Inspecting the image elements, I notice lazy-load attributes.

    Double check BJ Lazy Load is deactivated. It is. Issue persists.
    DELETE BJ Lazy Load. Lazy-load code still in place, all images break.
    Re-install BJ Lazy Load. Back to Square One.

    BUT

    I asked a buddy to test drive the site. First thing he does? Tries entering a bogus password on the only Protected: post on the site (which is on the front page, using native, WordPress functionality). He doesn’t get access to the protected content, BUT ALL THE IMAGES LOAD.

    I’m thinking maybe this has something to do with authentication somewhere? I’ve mentioned this on the BJ Lazy Load support page, but gotten no response in 24 hours. I’m going to mention it on the theme developer’s site, too, but since this forum has proven most response and helpful thus far, I figured I’d share the findings with you first.

    Thanks. Sincerely appreciate the help.

Viewing 15 replies - 1 through 15 (of 18 total)
  • The topic ‘all images gone after update, but show when logged in?’ is closed to new replies.