All Images Not Loading

Hi @liwebguy,

Thanks for contacting us! ??

Do you mind confirming that there are no ‘>’ or ‘<‘ in any gallery titles or captions?

Hi, thanks for the quick response. Yes, I can confirm this.

Hi @liwebguy,

We are having trouble reproducing your error in our test environment. Do you mind deactivating all non-Envira plugins and activating Twenty Sixteen theme to see if the issue persists? It’s possible that this is being caused by a conflict of some kind.

Thanks so much and looking forward to your reply!

Hi, I’ve done this on my staging server and am still having issues. Please see the attached link for reference:

https://fd7.474.myftpupload.com/dancing-clouds-co2-effect/

I’m having a similar issue. I can confirm that I’ve taken these troubleshooting steps. I’m getting the captions to show up if I hover over where the pictures should be, but it’s not showing the pictures themselves. Here is the link for the page: https://twelveapostlesmuskyclub.com/index.php/photo-gallery/

HI @avallie87 ??

I’m actually seeing a few different javascript errors on the page link provided.

Have you tried testing by deactivating all your plugins and your theme to see if the gallery loads then? If it does, 1 by 1 reactivate each one to see where it breaks.

If that doesn’t work, would you please follow this link and click on the Basic Question to submit a support request ??

Thanks

I am also having this issue. I followed the link you posted above for more support but I can’t even log into your support forum. I can’t find a way on there to register.

I have gone onto different forums to get help and nothing suggested has helped. One person suggested this:

The module is not defined error is caused by one of your plugins creating a global exports variable. The envira plugin sees this and mistakenly thinks it can use requirejs to load the jquery library. A simple fix for this would be to change the order of your script tags so that envira loads before the file that is creating this global variable.

Make sure the order of your script tags in the HTML has

<script type=’text/javascript’ src=’https://devsite.laaperformingarts.org/wp-content/plugins/envira-gallery-lite/assets/js/min/envira-min.js?ver=1.6.1.4′></script&gt;

before

<script type=’text/javascript’ src=’https://devsite.laaperformingarts.org/wp-content/themes/royal/layout/plugins/retina/retina.min.js?ver=4.8′></script&gt;

Hi @blkgld ??

I apologize, can you send a link through to the page in question? Have you tried to deactivated your theme and all other plugins to make sure you don’t have a conflict somewhere?

Can we get back to where we were before my thread was taken over? I’ve deactivated all plugins and am running the theme you asked me to, and images still aren’t loading. Please see https://fd7.474.myftpupload.com/dancing-clouds-co2-effect/

Hi @liwebguy ??

I apologize, can you please submit a Basic Question on our Contact page please?

https://enviragallery.com/contact/

https://cloud.supportally.com/2O0J1u410f2A

Thanks

Possible reason:
This error occurs because when there is an image in gallery which name (title) is number – e.g. ‘1990.jpg’.
In order to fix this issue you should either rename image (number -> string) before upload or change image title in gallery (number -> string).
e.g. ‘1990.jpg’ -> ‘a1990.jpg’

Explanation:
In ‘envira-min.js’ there is line ‘n=n.replace(“<“,”<“)’, where n is caption (title), and since replace function is not defined for type ‘number’ error occurs.

I’m actually having the same issue, the image are taking forever to load. I have some images that has a number title. So I replaced the title with real image title. Thanks @dinicm for the fix.

Confirm the fix by @dinicm. That solves the issue for me, too. @akyusa01 Maybe this could be fixed in one of the future updates?

Hi @makeitmove ??

I apologize, yes. I have brought this to the attention of our developers so for now the only work around for a temporary fix is to rename the image files.

I’m very sorry for any trouble!