All keys act as if they’re invalid

  • Resolved sadistenstoolbox

    (@sadistenstoolbox)


    2 years, 4 months ago

    Hey Sosidee,

    I was browsing for a QR code generator that fit the needs of a project where the codes will be physically printed, so easy modification of the code content in case of change.

    The codes were working fine, then I tried installing a few other QR code plugins (none of which fit the requirements for the project), and when I returned to this plugin none of they keys seem to work.

    The logs display the key with ? and the status is a red circle with an !. Every code I’ve made, all with unique keys, redirect to the URL for disabled/invalid keys. Even the codes I made before I tried out other plugins.

    Where can I find more comprehensive and verbose error logging?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author sosidee

    (@sosidee)

    Hi,
    generally logs display a ‘?‘ when the code received from the QR scan does not match any code present in the database.

    I can’t figure out why that happens without giving a look at your dashboard.
    If you wish so, please create a temporary admin user and send the login data to [email protected] .

    You can enable the plugin debugging logs adding the line
    define( 'WP_DEBUG_LOG', true );
    to the wp-config.php file in your site WordPress root folder (messages will be inserted in the wp-content/debug.log file).

    Thread Starter sadistenstoolbox

    (@sadistenstoolbox)

    Thank you very much for the lightning fast reply.

    I’ve sent you an email with login details, and details on everything I could think of.

    Plugin Author sosidee

    (@sosidee)

    Thank you for using Dynamic QR Code generator.
    We’re glad the issue has been resolved, it’s a priority of ours to continue providing our best service.
    Please leave us a review, it will only take a minute, but your valuable feedback will help us to improve and make a huge difference to our company.

Viewing 3 replies - 1 through 3 (of 3 total)
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