All my tabs and accordions disappeared

And to clarify, I am using the free version.

Now, when I open the control panel, it says:
“Nothing Found
Sorry, but we can’t get anything created with our plugin.”

Then, when I go to the “Create Now” button on the right-hand side, it opens the page where all the templates, including the free ones direct me to your website to purchase the pro version.

So, is the free version of this plugin not functional anymore?

Dear alabasterized.

Can you please tell me which version of the plugin you are using?

The problem has been solved in the new version.

And please, you can send us a screenshot so that we can look at the problem.

We know 16 available types in the free version and regret that we did not meet these expectations from you.

The plugin has 8 tab versions and 8 accordion versions in the free version.

1. Screenshot
2. Screenshot
3. Screenshot

Maybe you didn’t know how to create a free version. Please look at the screenshots, maybe it will help you create a tab or accordion.

Thank you!

The best, Rich-Web

Hello,

That is not the screen I have now, and you can see my screen when I try to create new tabs. My version is 1.2.6, one day old.

Screenshot

I installed this plugin years ago, and had no major problems using it. And now my main problem is that my 8 tabs that worked for years are lost, and I see no way to bring this content online, certainly not in the Rich Web tabs.

So, am I supposed to create something now, to continue using this plugin free version?

Thanks.

Dear alabasterized.

Please. Can you check in 1.2.7 version the problem is solved or not?

And you can press CTRL + F5 there to clear the cache.

Thank You.

Updated to 1.2.7, and cleared the browser cache, but no change.

Dear alabasterized.

Thank you for your patience.

We are pleased to announce that a new update to the plugin has been released. We have fixed the problem you specified.

Please update the plugin to the latest version.

Have a good day!

Thank You very much.

The best, Rich-Web

I have updated the plugin to 1.2.8, and now I can see the list of my previous tabs and accordions in the dashboard. Apparently, now I can also create new tabs.

However, my old tabs and accordions still actually do not show as they should, because when I go to see and edit the content of the fields, I see them apparently all empty.

Also, the preview (it is the same if I try to normally open the page) shows this notification:
“There has been a critical error on this website.
Learn more about troubleshooting WordPress.”

I appreciate your effort to make things better, but it looks like there is an important incompatibility between the previous and latest versions.

One additional information on this.

Actually, it looks like I can not even access the page editor from the WP dashboard, if it includes [Rich_Web_Tabs id=”x”] shortcode. In this case I get a similar error message and also this e-mail notification from the website.

“Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
?
In this case, WordPress caught an error with one of your plugins, Rich-Web Tabs.” (etc)