All pages went to Error 500 page

  • After installing and activating this Custom Error Pages plugin, changing the text and saving, then adding the required lines to the htaccess page, all pages on my site went to an Error 500 page and I couldn’t get past that to deactivate the plugin. I called my hosting company (siteground) support, told the rep what had happened and he went in, found the plugin and deleted all the changes it had made. I have no idea how he did that, but my site was quickly back working again. I don’t think I’ll be trying this plugin again.

    • This topic was modified 7 years, 3 months ago by mwrmwr.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jesin A

    (@jesin)

    Hello,

    I’m so sorry you had a bad experience with this plugin. I’m guessing that there were some syntax errors in the htaccess file after it was edited which caused the 500 errors.

    Can you share the contents of your htaccess file here, I’ll help you make the required changes.

    Thread Starter mwrmwr

    (@mwrmwr)

    The htaccess file is back to it original state. I had copied and pasted the two lines from the plugin instructions.

    Thanks for the offer, but I really don’t want to try it again.

    Plugin Author Jesin A

    (@jesin)

    Did you paste those two lines to the end or the beginning of the htaccess file? And were they placed on a new line?

    Thread Starter mwrmwr

    (@mwrmwr)

    The beginning, after I added the new lines for them.

Viewing 4 replies - 1 through 4 (of 4 total)
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