All pages wiped after plugin install

Hi guys

I still need assistance with this.

Please advise

Regards

Hey @justinsmith19

Happy to give some pointers here.

Have you tried deactivating GiveWP to see if the problem is resolved?
Do you have a site backup that you can restore from? (any good web host in 2021 offers backups as a part of their package)

When GiveWP is activated, there’s no functionality that could even be exploited that would actually delete things from the database, so (without seeing it… your site is behind a coming soon page) I’m assuming that when you say the “disappeared” you mean that visually they are not there. That would make me think that deactivating GiveWP would make them reappear.

If that’s the case, then we’re getting somewhere.

My next step, if I were you, would be to get the problem replicable by using a staging site (again, most good web hosts offer that) where you can see the problem live, and then test by deactivating all plugins to see if the problem is a conflict with one of them.

The way WordPress works makes this tough. It’s distributed software on servers that we (plugin companies) have no control over, install alongside other plugins and themes we have no control over, in a dizzying array of options and configurations.

So when something like this happens, you end up stuck in between a bunch of “help desks” that are not all that “helpful.” That’s because at the end of the day, that’s your data. We don’t have (or want!) control of it. The decentralizing power of WordPress is that it makes you the one in power (even when it breaks).

I’m happy to keep digging, here, but I don’t have enough information to go on to be very helpful, at this point.

Also, please send along your System Info.

Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
?
?That will give me some more context to be able to help.

Hi @benmeredithgmailcom

Thanks so much for your response.

Yes, I have tried deactivating GiveWP, but that has not retrieved the missing pages and media on the website. I have also attempted to restore the latest backup I could find from our hosting provider but unfortunately, I could not get a backup close enough to the time I installed the GiveWP plugin (when GiveWP plugin was installed, we only worked on the website a week later again).

Yes, there is currently a coming soon page, but deactivating the plugin didn’t make a difference. I don’t even see the pages in the trash section. I even tried seeing if there are any records in phpmyadmin or so.

Here is the system report info:

### WordPress Environment ###

Home URL: https://entrepreleadersfoundation.org.za
Site URL: https://entrepreleadersfoundation.org.za
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: posts
Table Prefix Length: wpr6_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: entrepreleadersfoundation.org.za
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
PHP Max Upload Size: 32 MB
cURL Version: 7.79.1, OpenSSL/1.1.1l
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.16.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wpr6_give_donors? wpr6_give_donormeta? wpr6_give_comments? wpr6_give_commentmeta? wpr6_give_sessions? wpr6_give_formmeta? wpr6_give_sequential_ordering? wpr6_give_donationmeta? wpr6_give_revenue
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: –
Test Mode: Enabled
Currency Code: ZAR
Currency Position: Before
Decimal Separator: .
Thousands Separator: 
Success Page: https://entrepreleadersfoundation.org.za/donation-confirmation/
Failure Page: https://entrepreleadersfoundation.org.za/donation-failed/
Donation History Page: https://entrepreleadersfoundation.org.za/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayFast, Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

### Other Active Plugins ###

Contact Form 7: by Takayuki Miyoshi – 5.5.2
Elementor: by Elementor.com – 3.4.7
Elementor Pro: by Elementor.com – 3.4.2
LSX PayFast Gateway for Give: by LightSpeed – 1.2.5
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.5
Simple Custom CSS: by John Regan – 4.0.5
SVG Support: by Benbodhi – 2.3.19

### Inactive Plugins ###

### Theme ###

Name: Astra
Version: 3.7.5
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Thanks again for your willingness to help. I really appreciate it.

Regards

Hi @justinsmith19,

This is also the first time I heard of installing or uninstalling GiveWP would delete things from the database (apart from GiveWP’s tables).

For now, try to work from the latest backup that you have.

If you have a chance, create a staging site and use your backup data there, enable WP DEBUG mode, and try to replicate the issue by installing and removing GiveWP.

Then check what the error log file recorded.

Hi @mrdaro

I too have never experienced this before.

Thanks for your help though.

Regards