All pages working except one

Time to do basic troubleshooting. Disable all plugins and themes except a default WordPress theme (like twentyfifteen).

Does the site work? Can you access the page? If not, it could be a server issue (or at least something beyond default WordPress at any rate). If yes, great, move on to the next step.

Now turn on your custom theme and test. Does everything work? If not, the issue is probably with the theme – contact the theme developer for support. If yes, great, move on to the next step.

Now enable your plugins, one at a time, testing after you enable each plugin. If everything works, go to the next plugin. If it doesn’t work, then check with the developers of the last enabled plugin for support. If everything works, great, whatever it was is now fixed and you can continue building your site.

Through this process you can help identify what the issue might be and what might be causing it.

Thanks for the help…

I disabled all plugins and switched to the twentyfifteen theme and when I go to that page I still get the error message…

Forbidden
You don’t have permission to access /free-downloads/mixes/ on this server.

So it seems to be a server issue. Do you know how I can resolve this?

Do you have another page or post that is accessible from the same URL? This sometimes happens when category and tag names coincide or when the permalinks are improperly set up or when a plugin installs a custom post type or taxonomy which conflicts with an existing tag or category etc… Something to check.

Check what happens when you temporarily change your permalinks to something different by going to Settings > Permalinks.

Check your server isn’t blocking the page or directory. Apache uses rewrites in .htaccess, this is where custom rewrites at the server level are likely to be found on an Apache server.

Clean both your WordPress cache and browser cache then check for the page again. It is safe to manually delete the cache directory which sits under wp-content/cache (do not delete wp-content).

If your web host provides a cache then reset the web host provided cache.

If you use CloudFlare or another CDN then disable it temporarily.

If the download is being added by a plugin, maybe the plugin is at fault. Ask the plugin developer to assist troubleshooting it.

I don’t have any other page that uses the same URL.

I changed the permalink by adding the number ‘1’ to the end of it and the page now opens. I changed it back and get the same error message.

I’m a bit lost by your other suggestions. I’ve spent just over a week working on WordPress and have no previous experience of WP or anything to do with building web pages, servers, hosting, etc.

If you can point me to a page that can provide easy to follow instructions for any of your other suggestions that would be great.

I changed the permalink by adding the number ‘1’ to the end of it and the page now opens. I changed it back and get the same error message.

It sounds to me as though there is already a folder named /free-downloads/mixes/ on your server, and in the case where a folder or file already exists, that’s going to take precedence over a WordPress post or page which shares the same URL.

Can you check to see if such a folder does, in fact, exist?

Problem solved! Big thanks girlieworks. I had set up a folder with the files I wanted to upload for that page. I’ve renamed the folder and everything is now working fine. Thanks again!

You’re welcome!