All Paypal payments going to pending despite payment made

  • Resolved alsterb

    (@alsterb)


    6 years, 6 months ago

    Hi Joe,

    We have just had all 10 sales since Sunday made with PayPal default to Pending status and hence the tickets have not shown up in the reposts.

    Also, I’ve noticed in Payments that they all still say “Active Cart”.

    There was an update due, so we just updated to the most recent version and are waiting to see what happens with the next PayPal Payment, but in the meantime wanted to check this doesn’t sound familiar, and could have another cause?

    Many thanks,

    Alex

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  • Thread Starter alsterb

    (@alsterb)

    UPDATE: We’ve double checked and payments are showing as definitely completed on PayPal, despite all arriving as “pending” and “owed” on Payments in MyTickets. Also, we tried making a purchase ourselves and the same thing happened. This started happening without anything we are aware of changing on the site, so we’ve asked ourselves if something has changed regarding the IPN at PayPal. We noticed our site was still using http, so we set up an SSL certificate and switched over to https, but the same issue still occurs.

    Thread Starter alsterb

    (@alsterb)

    Eventually switched all over to HTTPS from HTTP and they gradually all righted themselves.

    I noticed PayPal have a new rule regarding HTTPS and IPNs, so this may have been the issue, see here:

    https://www.paypal-notice.com/en/IPN-Verification-Postback-to-HTTPS/

Viewing 2 replies - 1 through 2 (of 2 total)
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