All products disabled

  • Resolved nemoprofeta

    (@nemoprofeta)


    3 years, 6 months ago

    After syncing products, my 6 ebooks are correctly added to my Facebook store. But they are all disabled. Why?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @nemoprofeta

    Facebook’s Commerce Policy prohibits selling non-physical products on Facebook, so you may not show Virtual products in your Facebook catalog.

    By disabled, do you mean they are deactivated on Facebook? If so, are you able to activate them within Facebook from https://www.facebook.com/products > Items?

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hello @nemoprofeta

    We haven’t heard back from you in a week so we’ll mark this support thread as resolved.If you have issues, first confirm that Facebook for WooCommerce is fully updated. You can buy the free plugin from that page for updates and support WooCommerce.com.

    Please feel free to open a new support thread on this forum if you have any questions along the way.

Viewing 2 replies - 1 through 2 (of 2 total)
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