All products disapproved in Merchant Center because of missing values

  • Resolved carloswps

    (@carloswps)


    3 years ago

    All the products in my feed are being disapproved because there are missing values for shipping costs [shipping weight].

    In my feed I can see the following when looking at a certain product:
    <g:shipping_weight>0.5</g:shipping_weight>

    I have the following rules for weight:
    Type: rule: “weight” condition: is greater or equal to value “0.5 kg” then.. shipping cost..

    Type: rule: “weight” condition: is less than value “0.5 kg” then.. shipping cost..

    Why is the part “kg” missing in my feed? Is this why Google disapproves my products in Google Shopping/Merchant center?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • supportadtribes

    (@supportadtribes)

    Hi,

    Thanks for using our plugin and reaching out to us.

    Did you actually add the shipping cost field mapping to your feed, like this?
    https://adtribes.io/add-shipping-costs-google-shopping-feed/

    Thread Starter carloswps

    (@carloswps)

    Hi, thanks for your reply.

    I’ve since added shipping (shipping) and shipping in the field mapping.

    I can’t add shipping label (dynamic attribute) however, as it’s not in the list? If this is essential, how can I add this value to the list?

    In Google Merchant center I have defined what the shipping prices will be, based on the weight of the product.

    supportadtribes

    (@supportadtribes)

    You would need to map Google’s g:shipping_label to an attribute that holds your label values. The example given in this blog post (Shipping Label (Dynamic attribute) is just how we called our attribute on our test environment.

    Assuming the issue at hand has been resolved and/or our help is no longer required I am going to close this topic for now for housekeeping reasons. Do not hesitate to reach out to us when you need support again.

Viewing 4 replies - 1 through 4 (of 4 total)
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