All products displaying as on sale

  • Resolved dannywhitehead

    (@dannywhitehead)


    5 months, 2 weeks ago

    Hi.

    When logged into the site as a B2B user with a dynamic rule applied for a 25% discount, all products have the ‘sale’ icon on them, despite not having a sale price set for those products.

    I’ve attached a screenshot of this behaviour. This is with the ‘Twenty Nineteen’ theme applied, so I could check that it wasn’t our custom theme that was causing the issue.

    Is there anything we can do to avoid this behaviour?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    Thanks for reaching out.

    Can you please share a screenshot of the dynamic rule? Also, please share your website URL.

    It will help me to understand the issue more accurately.

    Hope to hear from you soon.

    Regards
    Owadud

    Thread Starter dannywhitehead

    (@dannywhitehead)

    Hi Owadud.

    Thanks for the quick response. Here are screenshots of the dynamic rules applied to the relevant user role:

    The site I’m testing on is a staging site that requires login credentials. Is there a way for me to share those with you privately?

    Thanks.

    Thread Starter dannywhitehead

    (@dannywhitehead)

    I’ve also just tested changing the 25% dynamic rule from a ‘Product Discount’ to a ‘Cart Discount’. This gets rid of the?‘sale’ icon, but the prices are displayed without the 25% discount, which you don’t see until the checkout page.

    Hi there,

    I can see that you’ve set discount for the all product. The discount price is considered as Sale Price. That’s why you’re seeing the Sale tag on all the products. So if you’re only want to remove the Sale tag, you can use additional CSS for it. But it will not be recommended.

    Regarding the Cart discount, it will only apply on the cart page. However, We’ve a setting for showing the discount promotion. I’ve attached screenshot for you.

    Screenshot: https://prnt.sc/vRm7tFblE9qI

    Let me know if this helps.

    Regards
    Owadud

Viewing 4 replies - 1 through 4 (of 4 total)
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