all-reviews-show-as-anonymous-even-though-we-have-show-name-selected

  • Resolved stevebeavis

    (@stevebeavis)


    6 years, 3 months ago

    Previously requested support via Shopitpress website for the pro version of this which we purchased. Received a message from Hafiz Muhammad Usman to say that it would be looked at. Heard nothing back since and now cannot access the support forum on the Shopitpress website. I am sure that there is a perfectly reasonable explanation but one possibility is that a solution was not readily apparent so my account’s support forum access was revoked?

    The problem is this – We have the plugin settings set to show the name of the person who has left the review. Despite this, all the existing reviews are showing as anonymous. We uninstalled and reinstalled the plugin and new reviews display properly with the name showing but all the existing reviews still show as anonymous? How do we get the names back?

    The page I need help with: [log in to see the link]

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  • Hi stevebeavis,
    Sorry for the Community page was down, now it is live.
    I am going to reply there.

    Thread Starter stevebeavis

    (@stevebeavis)

    The plugin author did reply via their website forum which I can confirm was down – I later set up a new account and tested access to my previous support request and could not get access with that either.

    We managed to resolve this issue by displaying the reviews collected by this plugin via a different plugin. The form to submit reviews works fine, the display of those reviews was refusing to show the reviewers’ name but we were able to do this with a different review display plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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