• Hello dear community,

    First of all, thank you for having created this wonderful “WooCommerce Product Filter” plugin. Indeed, this is such an amazing plugin and it was great on my website.

    Unfortunately, I recently updated to the 1.3.9 version a few days ago and all of my filters disapeared as you can see on this screenshot :https://ibb.co/kSnQjzh

    I can tell you that I did a lot of tests by deactivating all others plugins, clearing the cache, etc. but it did’nt solved the problem unfortunately.

    So I guess that I will have to reinstall the 1.3.8 version.

    The problem is that even by using the WP Rollback plugin I can’t find the 1.3.8 version.

    Can you please help me with that?

    Thank you my friends.

    …And please excuse my bad english.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Thé du Vietnam

    (@theduvietnam)

    Actually the problem seems to be caused by something else. So I will keep using the last version (1.3.9) and try to make this work.

    Can you please help me with this issue?

    Thread Starter Thé du Vietnam

    (@theduvietnam)

    Hi guys,

    I tried to reach the Divi support team because I thought that their theme was causing this issue. Here is what they told me as you can see here : https://ibb.co/wLkvffj

    “Hey Remi ??</img>

    This is Abhilasha from the tech support team. I’ll be assisting you with your queries today.

    I checked the filter – it seems like it is appearing blank and there are no console errors. It is likely that the filter is not being loaded from the backend.

    Could you please contact the plugin authors and ask them what is causing this issue?

    Please let me know what they say and I’ll assist you more with this. ??</img>”

    Plugin Author themifyme

    (@themifyme)

    Hi,

    Please contact us via email at [email protected] so we can assist you better with this issue.

    Thread Starter Thé du Vietnam

    (@theduvietnam)

    Hi @themifyme,

    Thank you for your time and help.

    I will send you an email right now.

    thanks !

    Plugin Author themifyme

    (@themifyme)

    Hi,

    Sorry for the late reply, hope you already got a reply via email, if not, please let us know here / try sending the email again.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘All the filters disapeared after updating to version 1.3.9’ is closed to new replies.